Senior People Services Coordinator
Senior People Services Coordinator
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Job Description
About This Role
Senior People Services Coordinator is responsible for providing efficient HR operational support to new hires current and former employees as well as HR Partners. This position is responsible for problem resolution and case management for a designated region based on available policies procedures and articles as the firstline customer service support.
Senior People Services Coordinator must be able to efficiently search and interpret resources in order to provide answers on general queries but also on global processes benefits payroll compensation and HR policies. If needed s/he escalates a query to Tier2.
Senior People Services Coordinator is also responsible for Workday entries and corrections. S/he liaise with other People Services Coordinators and Leads HR Partners and CoEs to deliver timely and quality service meeting set KPIs.
S/he is also responsible to come up with new enhancements to the processes run on this position aimed at customer focus as well as cost and time effectiveness.
What Youll Do
- Assist employees and HR Partners on global processes and generic questions on benefits payroll compensation and HR policies.
- Performs Workday entries and corrections as requested by employees Talen Acquisition and HR Partners. Provides selfservice support if needed.
- Maintains (creates updates) SOPs and respective HR articles to ensure these are reflecting actual processes.
- Achieve set KPIs and goals adhere to established customer service standards.
- Perform special projects as assigned by the management team.
This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
Qualifications :
Who You Are:
You are an HR professional with a passion for service excellence and a knack for problemsolving. You have the ability to interpret complex information and provide clear concise guidance to others. Your critical thinking and judgment skills set you apart and your serviceoriented attitude shines through in every interaction. Patience and good listening skills are part of your toolkit enabling you to work effectively with a diverse range of employees. You maintain a positive attitude even under pressure and are driven to organize and prioritize your workload effectively. If you are an individual with high energy who thrives in a dynamic environment and is committed to continuous improvement then you are the ideal candidate for this role.
Required Skills:
- Bachelors Degree in a relevant field.
- At least 1 year of experience in general human resources benefits or payroll.
- Proven ability to understand interpret and communicate HR policies and procedures.
- Demonstrated excellence in customer care for complex queries.
- Critical thinking problemsolving and judgment skills.
- Serviceoriented mindset with a willingness to train and guide team members.
- Excellent listening skills and the patience to work with all types of employees.
- Ability to maintain a positive and productive attitude.
- High energy and effective organization/prioritization of workload.
Preferred Skills:
- Experience with HR information systems particularly Workday.
- Proven track record of contributing to process improvement initiatives.
- Strong interpersonal skills and the ability to work collaboratively across teams.
Additional Information :
About Biogen Poland:
Our Warsaw office is a complex hub for local regional and global roles. Regardless our role and reporting line were driven every day by our unique purpose working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds experiences and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations were inviting you to join our team.
About Global Business Services (GBS):
The Global Business Services (GBS) team transforms Biogens business processes scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model operational transparency and best practices. Aiming to be a worldclass organization GBS excels in people solutions execution and partnerships championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands this is a place for you. We give you a lot of opportunities for growth on a business and social ground.
Why Biogen
We are a global team with a commitment to excellence and a pioneering spirit. As a midsized biotechnology company we provide the stability and resources of a wellestablished business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver lifechanging medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
