Principal Platform Architect
Principal Platform Architect
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Salary Not Disclosed
1 Vacancy
Job Description
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from 1000s of customer engagements.
The Principal Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy technical governance core data integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on a technical architecture designed for longterm success.
What you will get to do:
- You will work with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions
- Be a technical expert across multiple engagements to guide customers partners and internal team members to provide successful customer solutions
- Provide a variety of knowledge across multiple workflows
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
- Translate goals to outcomes into a customer roadmap
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
- Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard integrated with the customers core applications
- Manage technical governance and a delivery operating model and governance
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
- Support the sales effort by scoping and estimating the engagement and change orders
- Be an active contributor of leading practices and expertise related to the ServiceNow platform
- Maintain skills/certifications on the ServiceNow platform
- Support the professional development of others through means of mentoring
Qualifications :
Our ideal candidate:
- 12 years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Travel less than 10%
- Creativity with comfort running programs independently within a startup paced environment
- Success driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences both technical and nontechnical
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
