CS Guide Enablement Manager

As a member of ServiceNows Global Learning & Development organization and specifically the School of Customer Excellence the Manager CS Guide Enablement Manager is responsible for scoping developing and  managing enablement programs for the earlyincareer Customer Success Guides a new role being developed to support ServiceNow customers along the customer journey.  The role is focused on developing both onboarding and inrole programs focused on supporting the CS Guides development while remaining aligned to ServiceNows earlyincareer strategy. Successful candidates will understand the skills needed to manage 1:many customer relationships key customer success and discovery principles and have the ability to drive content development deployment and learning experiences. This role requires crossorganization collaboration and partnership with key stakeholders in Product Marketing Sales Sales Leaders GTM (Go To Market) Sales Operations and Customer Success as well as across the various Learning Development and Enablement teams. 

Responsibilities include but are not limited to:
Execute on our CS Guide learning strategy framework methodologies and supporting processes across various customerfacing roles in the company including Impact Delivery.
Gather requirements from stakeholders develop enablement for multiple platforms (eLearning vILT workshops etc.) and for our inperson Success Hubs and Onboarding Academy  work with the Instructional Design team (as needed) to develop the enablement the communications team to develop and execute a communications plan; manage key stakeholders throughout the process including regional Enablement Leads; deliver the enablement as needed; and more
Partner with global and regional programs and  teams to execute enablement programs to support onboarding skills and customer success effectiveness
Continual optimization of enablement programs as needed by aligning with company and business unit priorities
Develop and execute on learner adoption and engagement programs such as contests leaderboards badging and gamification

Qualifications :

To be successful in this role you have: 
4 or more years of related experience in customer success sales or customer success enablement product enablement and/or Sales or Customer Success operations 
A passion for supporting earlyincareer employees and desire to help others learn grow and succeed.
Experience creating and/or delivering enablement to sellers or customer success professionals
Knowledge of  enablement methodologies enablement tools and technologies and learning best practices 
An ability to listen and diagnose enablement issues to effectively recommend enablement solutions 
An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches 
An ability to be proactive selfmotivated and selfdirecting; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships 
An ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity 
A growth mindset and ability to leverage the knowledge of the broader organization 
An ability to work well under pressure and meet deadlines.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $107400 $187800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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