SPM Business Process Consultant
SPM Business Process Consultant
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Job Description
SPM Business Process Consultant
Role Summary : The SPM Business Process Consultant will be responsible to develop invest and maintain thought leadership with deep subject matter expertise in their specialization for both process and technology in an internal consulting environment. They will recommend an appropriate roadmap for implementation run requirements and process workshops that align business needs to best practices what work in concert with the overall ServiceNow product vision and roadmap.
Key Responsibilities:
- Participate in designing overall engagement model for working with GLD Business Automation and set expectations regarding engagement model with stakeholders
- Design business outcome driven solutions focused on designing processes which solve stakeholder problems are repeatable accelerate value and employ process best practices and standards
- Drive SPM process definition reengineering improvement and gap analysis of current/tobe processes. Identify solutions from a people process and technology perspective during workshops with key stakeholders generating the required outputs to the level required for the subsequent stages of the engagement
- Identify areas of SPM process improvement (efficiency and effectiveness) and recommend solutions that detail pros cons and risks
- Manage and communicate SPM process and business requirements ensuring that the proposed solutions meet the customers expectations
- Provide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project team
- Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM processes
- Complete develop and improve required documentation such as process flow diagrams roles/responsibilities workshop agendas presentations gap analysis reports
- Ensure process related deliverables to stakeholders are complete consistent high quality on time and deliver valued outcomes
- Promoting continuous process improvement practices through process metrics/KPIs dashboards and role accountabilities
- Invest and maintain expertise in SPM product process capabilities features and complimentary processes
- Collaborate and contribute to the creation deployment and maintenance of process best practices and standards
Qualifications :
- Bachelors degree in computer engineering Information Systems Management or equivalent technical / business qualification through experience
- Desired certifications that include:
- Certified Implementation Specialist Strategic Portfolio Management
- SCRUM Agile and/or Scaled Agile
- 3 years experience implementing SPM/APM programs at large customers; or leading SPM programs at large customers using ServiceNow
- Experience with enterprise software implementations for large organizations
Skills:
- Ability to lead project workshops and gather the desired requirements for implementation success
- Ability to influence decisionmaking within leadership at levels of SVP VP and Director
- Ability to deliver technical and process guidance to all project stakeholders
- Ability to interact with and influence a wide range of employees including senior management and entrylevel personnel across a wide number of ServiceNow departments
- Ability to drive deliverables and results which involve people who do not directly report to you
- Strong organizational and time management skills
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
