Client Director - Google
Client Director - Google
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You will produce new business with a defined set of ServiceNows largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales Solution Consulting Support and Professional Services in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership to client(s)
- Be one of the two relationship managers/account owners between customers and ServiceNow
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customers strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned clients
- Oversee worldwide development of assigned accounts including development and deployment of worldwide resources
- Build trust and deep multitiered relationships through assigned clients organization from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services
Qualifications :
To be successful in this role you have:
- Current location in metro of West Coast United States. Bay Area SoCal or Seattle strongly preferred
- 3 years experience working with this client while in a transferable role within an Enterprise Software Sales organization
- 7 years of experience in Enterprise client management and aligning account strategies to revenue opportunities
- 5 years of experience as a Client Director Account Director Strategic Account Manager or equivalent quotacarrying field sales role with validated multimilliondollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management HR Security Operations Customer Service and IT Operations Management (within software or IT sales organizations)
- Experience consistently achieving sales targets
- Experience leading virtual and matrixed account teams
- Ability to understand broad macrolevel business IT needs for a prospective client
- Travel up to 50% (flexible as needed for client facing and internal needs)
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For this position in Bay Area California we offer a base pay of $154080 $254640 plus equity variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
