Account Management Team Lead

Are you a serviceoriented communicator with a passion for problemsolving and relationshipbuilding Do you thrive on details enjoy testing innovative ideas and have a flair for sales If this sounds like you wed love to connect!

About Wolt
Wolt is a Finnish technology company best known for our food delivery platform. Since launching in Cyprus in autumn 2019 weve been steadily redefining the food delivery experience one step at a time.

Role Overview

As Wolt continues its rapid expansion and prepares for an exciting 2025 we are seeking an Account Management Team Lead to join our team in Cyprus.

Reporting to the Restaurant Sales Development Team Lead youll lead a dynamic team that is responsible for both account management and outside sales activities. While the core focus lies in building strong longterm relationships with our restaurant partners and optimizing their performance on our platform the team is also actively expanding Wolts partner portfolio by bringing new venues on board.

As the Account Management Team Lead you will guide and empower your team to excel in both areas while also serving as the dedicated Account Manager for our most strategic restaurant partners.

What Youll Do

• Key Account Management: Manage relationships with our most important restaurant partners acting as their trusted advisor and ensuring their success on our platform.
• Drive Growth: Use datadriven insights to consult restaurant partners optimize their performance and improve key metrics such as menu quality and visibility.
• Team Leadership: Lead a team that combines account management with outside sales setting clear KPIs providing regular feedback and creating an environment that fosters development and success.
• Expand Partnerships: Support the team in identifying and onboarding new restaurant partners to grow Wolts portfolio while maintaining a high standard of service for existing partners.
• Relationship Building: Foster strong longterm partnerships with restaurants acting as the key point of contact postonboarding.
• Collaborative Campaigns: Partner with the marketing team to plan and execute campaigns that drive mutual growth with restaurant partners.
• Strategic Negotiations: Lead and support the team in renegotiating terms with existing partners to ensure mutually beneficial outcomes.
• Quality Assurance: Conduct regular quality and satisfaction checks with partners to uphold our service standards.
• Lead by Example: Demonstrate Wolts values in your leadership style and inspire your team to do the same.

Qualifications :

What Were Looking For:

• Experience: Proven experience in key account management with a strong foundation in outside sales or portfolio expansion. Leadership experience is a must.
• Leadership Skills: A motivating leader who fosters team success and cultivates a positive cando attitude. 
• Interpersonal Skills: Exceptional communication and relationshipbuilding skills with the ability to adapt to diverse audiences.
• Sales Acumen: Strong commercial mindset with a track record of expanding business partnerships.
• Analytical Mindset: Proficiency in data analytic tools like PowerBi Tableau Looker or advanced Excel; 
• DetailOriented: Structured organized and committed to delivering exceptional service.
• Passion for Food: Enthusiasm for the restaurant industry and working with top eateries.
• Language Skills: Fluency in both Greek and English is required.

Additional Information :

Why Join Us
At Wolt youll join a team of passionate professionals who are redefining the food delivery landscape. As the Account Management Team Lead youll play a critical role in driving growth building lasting partnerships and leading a highperforming team that excels in both account management and sales.

Lets build something extraordinary together!

Remote Work :

No

Employment Type :

Fulltime