Global Key Account Manager CRS

POSITION SUMMARY

As the Global Key Account Manager you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts and consistent with preset SGS global key account initiatives and strategies. Large global accounts (ie Walmart Target). Has 1 or no direct reports. The main person of contact with the assigned client.

JOB FUNCTIONS

• In conjunction with the business strategy develop a global account strategy and translate it into pragmatic action plans and coordinate
• Provide the initial point of contact to the client facilitate effective coordination of job orders inquiries and technical exchanges between SGS affiliates offices and personnel involved in the execution of the contract
• Maximize existing revenue potential by networking with decisionmakers within the account.         
• Attend regular meetings with the client for marketing purposes business development technical governance performance reviews resolution of areas of conflict delivery of invoices and reports
• Monitor all communications including Direct Reports with the account updates reports and invoices  to ensure compliance with account requirements (timeliness correctness responsiveness)
• Take full responsibility for global agreements and contracts in place
• Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
• Ensure that technical and commercial procedures are communicated correctly within execution affiliates
• Establish and monitor performance against key performance indicators service level agreements requirements if applicable and financial targets
• Monitor customer satisfaction and react as necessary
• Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
• Within the scope of the account review and modify policies and procedures as appropriate
• Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
• Take full responsibility for claim management
• Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
• Investigate new opportunities with the account for the Business Line or other SGS Business Lines  
• Provide continuous education information technical assistance and backup to SGS offices involved in account activities
• Be abreast of all client activities external market developments relevant legislation and competitor activity (in general and especially in relation to the account) to ensure SGS remains the service provider of choice
• Regularly chase up outstanding invoices and monitor DSO   
• Regularly report to Management or any other relevant team on global account status and issues    
• Maintain knowledge of the SGS Group network and services               

• Actively promote the image capability and integrity of SGS to the account
• At all times adopt safe behavior by exercising due regard for the health and safety of SGS employees  and clients in line with SGS policies and procedures
• At all times comply with the SGS Code of Integrity and Professional Conduct
• Adheres to internal standards policies and procedures
• Performs other duties as assigned

Qualifications :

EDUCATION AND EXPERIENCE

• Bachelors degree or equivalent Required
• Educational background in Analytical Sciences Engineering or Business relevant education Required
• 5 years experience in account management customer services or Required other relevant experience for the position with successful track record
• Minimum of 2 years experience in the industry for the relevant business unit (CPCH EE HL or SL) Required
• Experience in international / multicultural environments

KNOWLEDGE / SKILLS / ABILITIES

•  Ability to manage and coordinate multiple projects in a fastpaced highly professional environment.

Additional Information :

Benefits

• Competitive salary.
• Comprehensive health dental and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic collaborative work environment.
• Access to cuttingedge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop kneel crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability please callfor assistance and leave a message. You will receive a callback.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

Yes

Employment Type :

Fulltime