Service Manager
Service Manager
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Job Alert
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Job Description
At Solteq were all about solving challenges and driving success. With deep roots in the Nordics we partner with top retailers and global brands offering a diverse range of cuttingedge solutions. Our mission Deliver exceptional value and worldclass service to our customersevery single day.
About You
As a service management professional you play a crucial role in our overall customer success management. Youll be an essential part of our delivery process from planning during the sales phase to managing delivery. Youll also take care of our customers coordinate development issues with them and our team and ensure service management and customer success are at the heart of your daily activities.
This role involves working closely with various stakeholders. While the work can be smooth sailing at times there will be moments of rougher waters. But dont worrywe never freeze! By asking for support and handling even the most challenging issues professionally youll navigate through any situation. Systematic and organized ways of working will propel you forward ensuring that both the big picture and the smaller important details are managed effectively. Our goal is to deliver on our promises to our customers.
What We Offer
Our team includes professionals with both technical and commercial backgrounds all sharing a strong technical understanding and practical experience in managing IT projects and services.
What Were Looking For
Wed be thrilled to see that you have:
- 3 to 5 years of experience in IT project and/or service management
- Strong problemsolving skills and the ability to make welljudged recommendations
- A positive and energetic mindset to lead customer services with confidence.
- The ability to simplify complex information for diverse audiences.
- Fluent communication skills in Finnish and English both written and spoken.
Additionally it would be great if you have:
- Knowledge of JIRA.
- Experience working with Agile Kanban and other related methodologies
We look forward to welcoming you to our team and achieving great things together!
Want to be part of our team Click Apply well be in contact!
By clicking apply you can choose to attach your LinkedIn profile or CV and application. The choice is yours! Whatever you choose to do please dont hesitate we will start the recruitment process and interviews immediately.
Employment Type
Full Time
