Client Services Administrator
Client Services Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Services Administrator
Location: Billericay
Salary: Competitive
Contract Type: Permanent
Working Hours: 40 hours per week MondayFriday
Who were seeking
We are seeking a detailoriented and proactive Client Services Administrator to join our dynamic team in the Grounds Maintenance sector. This role is pivotal in ensuring seamless communication between clients and internal teams maintaining high standards of customer service and supporting the delivery of grounds maintenance services. The ideal candidate will thrive in a fastpaced environment possess excellent organizational skills and be passionate about customer satisfaction and service excellence.
Key Responsibilities
This role serves as the primary client contact addressing inquiries requests and complaints while ensuring regular updates on service schedules and progress. Responsibilities include coordinating grounds maintenance services liaising with teams to ensure timely delivery and monitoring service quality for improvement.
Administrative tasks involve managing contracts maintaining CRM records and preparing performance reports. The role also supports billing by preparing invoices tracking payments and managing overdue accounts. Effective problem resolution is key with a focus on addressing client concerns escalating issues when necessary and recommending improvements.
Strong communication organizational skills and familiarity with CRM software are essential along with experience in clientfacing or administrative roles preferably in grounds maintenance or facilities management.
Perks and Benefits
23 days holiday Increasing with length of service bank holiday
Yearly bonus scheme & Share options
Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays
Robust pension scheme
Online private GP Service
Recognition Schemes
Bupa employee support Free Flu Jabs and a premium subscription to Calm the wellbeing app
Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
Nursery Vouchers Cycle to work scheme and Travel loans
A supportive entrepreneurial working environment that fosters collaboration.
Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities
Awards Accolades and Culture
- Certified BCorp Accredited
- We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident
- We invest 5% of our profits into the Evergreen Fund an investment fund dedicated to sustainability and environmental initiatives.
- 2 personal choice volunteering days with your fundraising efforts matched up to 500!
About Ground Control
Ground Control is a UKbased grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers wherever they are based in the UK.
We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.
Employment Type
Full Time
