Assistant Guest Experience Manager
Assistant Guest Experience Manager
Posted on :
16-01-2025
Employer Active
1 Vacancy
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Job Description
- Mobilizes all the hotels managers around a common project: implementation of the VOG on a lasting basis.
- Drives forward an approach that fosters consistency between the different departments. Each hotel represents a single team a single project.
- Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel.
- Challenges the heads of department to reach the targets set by the brand and by the hotel.
- Organizes actions to raise all employees awareness about Fairmont Brand Guest experience if necessary for employees and/or their managers.
- Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages crossdepartmental working and provides support for the introduction of organizational changes.
- Ensures that the action plans of the VOG remain at least within the allocated budget and at best result in an increase in productivity.
- Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimized.
- Drive Leading Quality Assurance Standard adherence across the departments along with Departments heads and L&D Manager.
Qualifications :
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness;
- Ability to accept responsibility;
- Self confidence motivation drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically inductively and creatively;
- and the propensity to recognize and acknowledge other peoples ideas.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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