Senior Salesforce Lead
Senior Salesforce Lead
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Salary Not Disclosed
1 Vacancy
Job Description
We are actively seeking a Senior Salesforce Lead with 10 years of experience in designing and delivering Salesforce solutions. This role requires an expertlevel understanding of the Salesforce platform particularly within Service Cloud environments. If you are passionate about crafting innovative solutions driving digital transformations and mentoring teams wed love to hear from you.
Key Responsibilities:
- Lead the design development and implementation of Salesforce solutions with a primary focus on Service Cloud.
- Collaborate with crossfunctional teams to gather and analyze business requirements and translate them into effective Salesforce solutions.
- Design and implement scalable solutions using Salesforce OmniChannel Apex and Lightning Web Components (LWC).
- Oversee integrations between Salesforce and thirdparty applications ensuring seamless data flow.
- Develop workflows process builder configurations and custom code to enhance system functionality.
- Manage and optimize Salesforce OmniChannel routing ensuring efficient customer service operations.
- Provide leadership and mentorship to junior developers and administrators on the Salesforce platform.
- Stay uptodate with Salesforce releases and recommend innovations that can enhance business processes and productivity.
- Create and maintain detailed documentation of system architecture customizations and best practices.
- Ensure compliance with governance and security standards across Salesforce environments.
Required Skills and Qualifications:
- 10 years of handson experience in Salesforce design and development with a strong background in Service Cloud.
- Proficiency in Apex Lightning Web Components (LWC) OmniChannel and Visualforce development.
- Expertise in Salesforce integration techniques using APIs middleware and thirdparty tools.
- Strong knowledge of Salesforce customization including workflows process builder and triggers.
- Experience with Salesforce data migration and data management tools.
- Familiarity with DevOps tools for Salesforce such as Gearset or Copado is an asset.
- Excellent written and verbal communication skills with the ability to collaborate effectively across teams and stakeholders.
- Proven ability to manage projects and prioritize tasks in a fastpaced environment.
- Bachelors degree in Computer Science Information Systems or a related field.
Preferred Certifications:
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Application Architect or System Architect
- Salesforce Certified Platform Developer I/II
Employment Type
Full Time
