Customer Support Coordinator
Customer Support Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Support Coordinator
Location: Kansas City MO 64198
Expected Duration: 10 months
About Our Client:
Our client is a prestigious financial institution that plays a vital role in the nations financial and economic systems. They are known for their commitment to innovation technological advancement and maintaining the highest standards of security and service. With a strong focus on diversity and inclusion they offer a professional work environment that values collaboration continuous learning and excellence in service delivery.
Position Overview:
Were seeking a detailoriented Customer Support Coordinator to join our clients dynamic team in a hybrid work arrangement (50% onsite in Kansas City). This role combines technical testing customer service excellence and operational support in a sophisticated financial environment.
Key Responsibilities:
- Coordinate and execute testing activities for application maintenance and enhancements
- Provide professional customer service to internal and external stakeholders
- Manage operational queues and maintain service level agreements
- Handle sensitive information with strict adherence to security protocols
- Monitor inventory and complete daily accounting activities
- Participate in technology implementation and process improvement initiatives
Required Qualifications:
- Previous customer service experience in a professional environment
- Strong attention to detail and analytical skills
- Excellent communication and interpersonal abilities
- Experience with testing methodologies and documentation
- Ability to work independently and as part of a team
- Authorization to work in the United States without sponsorship
What We Offer:
- Competitive hourly rate (Up to $37/hr DOE)
- Professional development opportunities
- Hybrid work arrangement (50% monthly)
- Collaborative work environment
- Opportunity to work with cuttingedge financial technologies
Employment Type
Full Time
