Customer Support Representative
Customer Support Representative
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Job Description
About us:
We are a vibrant and innovative firm looking for a highly skilled and customeroriented Remote Customer Support Representative to join our team. As a Remote Customer Support Representative youll provide excellent customer support by resolving issues and answering questions over the phone email and chat.
Job Summary:
Were searching for a selfmotivated empathic person to join our Remote Customer Support Team. As a Remote Customer Support Representative your responsibilities will include delivering excellent customer support diagnosing issues and marketing our goods and services.
Responsibilities:
Respond to customer enquiries via phone email and chat in a timely and professional manner.
Troubleshoot and resolve client concerns including escalating complex problems to higher team members.
Provide reliable and useful information about our products and services.
Use customer relationship management (CRM) software to handle customer contacts and issues.
Collaborate with internal departments to address customer issues and enhance the overall customer experience.
Benefits:
Medical dental vision and 401(k) match.
Opportunities for training growth and professional advancement.
Choose between morning or afternoon shifts to fit your schedule.
Collaborative and supportive environment with a team of seasoned customer service representatives.
Latest tools and technologies to help you succeed in your role.
Extensive vacation days holidays and personal time to recuperate.
Opportunities for advancement in your career.
Requirements:
1 years of customer service experience.
A high school diploma or equivalent is necessary with an associate or bachelors degree recommended.
Excellent communication problemsolving and timemanagement abilities.
Proficient with customer relationship management (CRM) tools and helpdesk platforms.
Ability to work both independently and as part of a remote team.
Employment Type
Full Time
