Summary of Responsibilities:
Reporting to the Guest Services Manager responsibilities and essential job functions include but are not limited to the following:
- Responsible for the delivery of Guests to their room luggage messages and any other items for delivery within the Hotel
- Consistently offer professional friendly and engaging service
- Ensure the timely and efficient transfer of luggage to and from the guests room
- To ensure the guest is familiar with their room upon arrival ie. temperature control
- Maintain a presence in the Lobby when not delivering luggage to guest rooms offering assistance to Guests under the direction of the Bell Captain
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards including all safety policies
- Other duties as assigned
Qualifications :
Qualifications:
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime