Bilingual Travel Advisor
Bilingual Travel Advisor
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1 Vacancy
Job Description
Join Our Global Travel Team!
Bilingual Travel Advisor (German & English)
Remote Greece
Do you thrive in a fastpaced international environment Are you passionate about travel and delivering exceptional customer experiences
We are seeking a highly motivated and resultsoriented Bilingual Travel Advisor to join our dynamic team. In this role you will be the face of our travel portal providing worldclass support to our Germanspeaking customers.
About the Role
As a Bilingual Travel Advisor you will play a crucial role in ensuring our customers have a seamless and enjoyable travel experience. Your responsibilities will include:
- Providing exceptional customer service:
- Answering customer inquiries via phone in German resolving issues and providing timely solutions.
- Assisting customers with booking accommodations on our userfriendly platform.
- Identifying and resolving customer concerns proactively.
- Ensuring customer satisfaction:
- Building strong relationships with customers through personalized and empathetic communication.
- Exceeding customer expectations at every interaction.
- Troubleshooting and problemsolving:
- Effectively diagnosing and resolving technical issues related to bookings and platform usage.
- Identifying and escalating complex issues to relevant departments.
- Maintaining accurate records:
- Documenting all customer interactions and resolving actions in our CRM system.
- Continuous improvement:
- Actively seeking opportunities to enhance customer service processes and improve customer satisfaction.
Benefits of Joining Our Team
- Competitive Compensation:
- 1380 EUR gross monthly salary (14thmonth pay included)
- 8% performance bonus
- 50 EUR meal voucher tickets per month
- Potential gross annual income of 20030 EUR (including 14thmonth pay performance bonus and meal allowance)
- Comprehensive Benefits Package:
- Private health & life insurance
- 25 days of annual leave
- Opportunities for professional growth and advancement within a thriving tech company
- WorkLife Balance:
- Remote work option available (with companyprovided equipment shipped to your address)
- Dynamic and Supportive Team:
- Join a passionate and collaborative team dedicated to delivering outstanding results.
Qualifications
- Fluency in German: Native or nearnative fluency in German is essential.
- Excellent English Communication: Strong written and verbal communication skills in English (C1 level required).
- Education: High school diploma; a university degree is a plus.
- Customer Service Expertise: Proven experience in providing exceptional customer service.
- ProblemSolving Skills: Ability to think critically and effectively troubleshoot customer issues.
- Technical Aptitude: Familiarity with online platforms and technology.
- Teamwork and Collaboration: Ability to work effectively both independently and as part of a team.
- Adaptability: Thrives in a fastpaced dynamic environment with the ability to adapt to changing priorities.
Hiring Process
- Application Review: Submit your application and resume for initial screening.
- Online Language Test: Complete a brief online language test to assess your German proficiency.
- HR Interview: Participate in a video interview with a member of our HR team to discuss your experience skills and career goals.
Ready to embark on an exciting career in travel
Apply Now!
We look forward to hearing from you!
Employment Type
Full Time
