Desktop Support Technician- Remote
Desktop Support Technician- Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
We are Peak Systems a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly offer direct deposit and have many nationwide opportunities.
We are currently seeking a Desktop Support Technician to be engaged on site at one of our locations in Avon CO 81620.
Position: Desktop Support Technician
Hourly Rate: $25
Start Date: ASAP (after onboarding requirements)
Duration: Mon. 1/13 Fri. 1/17
Shift: 8:00 AM 5:00 PM
Job Scope:
Technicians will be responsible for providing telephone/email/chat online social media and remote diagnostic technical support of desktops portables peripherals (e.g. printers projectors etc.) and software custom or off the shelf software industry or proprietary. Answers questions about installation operation configuration customization and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement etc.). Applies diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
Principal Accountabilities:
Responds to customer technical problems/issues related to hardware software and networking via email/chat online social media and phone.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identifies researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
Reviews and distributes pertinent crossfunctional information.
Escalates more complex customer technical issues to senior level support.
Qualifications:
Resume illustrating 3 Years of experience in Desktop Support Deployment Breakfix etc.
Great Communication clear speaking is a must
Experience supporting endusers (in person) in a corporate environment
Proficient: Microsoft Office Suites& Windows
***Interested candidates should reply with their resume for immediate consideration***
Company Description
Peak Systems is a leading Information Technology service provider for nations top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies.
Our work is fastpaced interactive and hands on and we offer opportunities for advancement and growth.
Employment Type
Full Time
