The position duties include:
- Working closely with other IT teams including Information Security Service Desk Quality Assurance Production Support and product vendors to plan deploy and sustain a stable highly performing and available infrastructure and application environment.
- Ownership/oversight and handson planning deployment and operational upkeep of ASRS infrastructure and applications.
- Proactive monitoring identification and resolution of the most complex infrastructure and application problems.
- Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.
Additionally and as needed:
- Maintain timely accurate and complete documentation and desk procedures for systems and team functions.
- Identify and remediate security vulnerabilities.
- Administration and management of:
- Multitiered COTS applications
- Publiccloud services
- Physical and virtual servers
- Midtier storage arrays and SAN
- Security appliances
- Active directory and group policy
- Secure remote access remote desktop/VDI
- Adherence to Incident Problem Configuration and Change Management processes and controls.
- Perform IT Service Management functions including creating tickets communicating directly with users/IT staff fielding incident escalations performing troubleshooting operations and thoroughly documenting progress/status.
- ASRS intent is to transition this temp position to fulltime employee after a period of 69 months. Longterm temporary status is not an option
Key Responsibilities and Qualifications:
- Experience Required: One or more relevant industryaccepted certifications related to the following technologies: AWS Cisco Microsoft VMWare etc.
- Education Required: BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a mediumlarge enterprise.
Skills Required:
- Thorough understanding of multitiered application architecture.
- Technical knowledge of Microsoft Windows Server and client operating systems.
- Technical knowledge of Linux Server operating systems.
- Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
- Proven customer service skills and ability to work professionally and effectively with all levels of staff.
- Proven organizational skills.
- Demonstrated problemresolution skills and analytical/critical thinking abilities.
- Ability to work within established operational policies and guidelines.
- Ability to work independently with minimal supervision.
- Ability to adapt to the changing needs of the agency.
- Experience working in a 24x7 missioncritical enterprise public cloud and onpremises data center environment.
Skills Preferred:
- Experience using the Arizona Procurement Portal. Experience with contract setup and audit entries in DOORS or the LPA DBE System.
- The Arizona Procurement Portal (APP) would be the source of payment data that has to then be recorded in our spreadsheet AND in the ADOT DBE & OJT Online Reporting System (DOORS) system audits.
- We will have to get them access to both.
- I added that previous experience with those is desired but I dont really expect to find anyone with that experience.
- They wont need to use the AZ360 financial system.
- Access to the LPA DBE System only requires checking to see audits were done and contacting our subrecipient by email if they are lacking in their oversight.
Must have:
- Relevant industry certifications (AWS Cisco Microsoft VMware etc.).
- BS in Computer/Information Systems or 5 years of experience as a server/network administrator in a mediumtolarge enterprise.
- Thorough understanding of multitiered application architecture.
- Technical expertise in:
- Microsoft Windows Server and client operating systems.
- Linux Server operating systems.
- Multitiered COTS applications
- Active Directory and Group Policy administration.
- Physical and virtual servers SAN and midtier storage arrays.
- Publiccloud services (e.g. AWS Azure).
- Secure remote access remote desktop/VDI solutions.
- Strong scripting and automation skills using PowerShell or similar platforms.
- Experience in a 24x7 missioncritical enterprise environment (public cloud and onpremises).
- Proven problemsolving critical thinking and troubleshooting skills.
- Familiarity with IT Service Management processes (Incident Problem Configuration and Change Management).
- Ability to work independently and adapt to changing agency needs.
Nice to have:
- Experience using the Arizona Procurement Portal (APP) and familiarity with tools like DOORS or the LPA DBE System.
- Knowledge of contract setup audit entries and oversight procedures in these systems.
- Familiarity with promoting team efficiencies and DevOps/automation practices.
- Handson experience with security appliance administration and vulnerability remediation.