Specialist Product Operations - Quick Commerce
Specialist Product Operations - Quick Commerce
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Job Description
We are on the lookout for a (Senior) Specialist Product Operations to join our Quick Commerce team on our journey to always deliver amazing experiences. If youre a creative problem solver who is hungry for a new adventure an international workplace is waiting for you in the heart of Berlin!
Be part of redefining how customers experience quick commerce. Youll help build technology that scales our nonfood offerings reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team youll make Delivery Hero the goto platform for a broad range of products helping us grow faster and deliver more value to customers around the world.
This Specialist role will be part of the Product Operations Support Team which is responsible for resolving user issues and reporting product insights. Your primary focus will be on our Supply Chain domain ensuring the backbone of our DMarts logistics and operations services are running smoothly.
Your typical day in the role will involve triaging bugs with your morning coffee then providing technical support accordingly. By lunch time youre preparing a report to help Product Managers prioritize their backlog and meeting an Engineer to identify the root cause of a user issue. After replying to some questions coming in via Slack your last meeting of the day is with a Designer to discuss UX challenges youve observed from user behavior.
You will be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack
You will troubleshoot bugs and work closely with Engineers to investigate and solve user issues assessing the importance of the different issues based on their business impact and organizing your work around them
You will become an expert in our internal tools and processes instructing others and creating documentation for internal teams as well as our end users
You will develop frameworks to generate actionable datadriven insights from bug reports and user feedback which you will present to various stakeholders
You will identify and craft solutions to address user pain points and optimize processes working closely with Product Engineering and Design to prioritize them accordingly
You will handle multiple topics at once while keeping clear calm and friendly communication to all stakeholders even in the most stressful times
Qualifications :
24 years of experience in a Tech environment working closely with Product and Engineering teams
Eager to work in a fastpaced international environment building relationships with Delivery Hero teams around the globe
Obsessed with solving problems guided by a proactive attitude creative thinking and a userfirst mentality
Strong communicator with excellent English language skills in written and verbal able to get ideas across effectively
Able to think strategically and work independently structuring and owning projects end to end
Tech savvy and comfortable working with data and analytics tools such as BigQuery coding skills are a plus
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
