GSA FRONT OFFICE CAMPUS PLACEMENT
GSA FRONT OFFICE CAMPUS PLACEMENT
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and customeroriented Guest Service Agent (GSA) to join our Front Office team in Mumbai India. As the face of our hotel you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service.
- Welcome and greet guests providing a warm and professional first impression
- Efficiently manage checkin and checkout processes ensuring a smooth experience for all guests
- Handle reservations room assignments and special requests with attention to detail
- Respond promptly and courteously to guest inquiries concerns and complaints
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain accurate guest records and handle financial transactions with precision
- Ensure the front desk area is clean organized and presentable at all times
- Assist in maintaining safety and security protocols for guests and hotel property
- Promote hotel services and amenities to enhance guest experience and drive revenue
- Collaborate with team members to create a positive and supportive work environment
- Adapt to changing situations and handle multiple tasks simultaneously
- Stay updated on hotel policies local attractions and events to provide informed assistance to guests
Qualifications :
- Degree in Hotel Management or related field
- Previous experience in a customer service role preferably in the hospitality industry
- Excellent communication skills with fluency in English; knowledge of additional languages is a plus
- Strong interpersonal and teamworking abilities
- Exceptional problemsolving skills and ability to think on your feet
- Proficiency in hotel management software particularly Opera (preferred)
- Basic computer skills and familiarity with standard office software
- Ability to work flexible hours including nights weekends and holidays
- Detailoriented with a keen eye for accuracy
- Professional appearance and positive attitude
- Ability to stand for extended periods and assist with luggage when necessary
- Demonstrated commitment to delivering highquality customer service
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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