IT Production Support Engineer
IT Production Support Engineer
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Job Description
About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables market access to 1M financial instruments from a single multicurrency account including stocks ETFs bonds futures and options.
We are a fastgrowing global company with 600 employees across 70 locations representing 60 nationalities and regulated in various jurisdictions.
As a Financial company we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management:
About the Role
We are seeking an innovative and experienced Senior AI Strategist to lead our AI initiatives within our global brokerage business. This pivotal role involves steering our AI strategy overseeing development and ensuring that our AI technologies align with business objectives. The ideal candidate will be adept at prototyping and MVP creation possess a strategic mindset and excel in communicating complex concepts to diverse audiences. Importantly the candidate must have an understanding of the brokerage and trading business and have worked with trading data sets.
Reporting Line Product Support Lead
Worksite: Remote
Key Responsibilities
Support and maintenance of Exante products (frontend and backend parts of trading software and services)
Work with the main support channels: Jira Email Slack
Research diagnose troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Follow the SLA for issues with respect to the severity
Build relevant internal documentation
Requirements:
1 year work experience in software/services/applications technical support
Handson experience with Linux (terminal system and applications logs basic diagnostics)
Basic knowledge of computer networks
English starting from intermediate (B1) level
Good communication skills
Nice to have:
Work experience in FinTech
Basic understanding of investment and trading
Basic automation skills python and bash
Work experience with Atlassian products: Jira Confluence
Personality / Mindset
Integrity & loyalty
Team player with advanced communication and collaboration skills
A handson cando attitude always looking for solutions and thinking out of the box
Overachiever mentality
Capability to work and succeed in the fast pace and everchanging environment
We Offer*
Competitive salary
Remote work
Shift schedule: morning (7:00 15:00 GMT3) day (12:00 20:00 GMT3) afternoon (17:00 01:00 GMT3)
Quarterly KPI bonuses
Corporate benefits (choose your preferred options)
Truly inspiring culture pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities
*Benefits/perks can vary depending on the nature of your employment with the company and the country where you work
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets our systems are built to democratize access to global financial instruments for professional traders and institutional investors.
Employment Type
Full Time
