Spa Reception Agent

First impressions are everything! As a Spa Reception Agent with The Fairmont Spa you have the opportunity to provide a welcome experience like no other. Your personalized greeting care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate: $18.93

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.02

Job Duties Include:

• Provide personalized greetings assist with treatment selections and resolve guest concerns to ensure an exceptional spa experience.
• Book and schedule treatments respond to phone and email inquiries and manage guest requirements with attention to detail.
• Oversee the reception area control facility access give tours and maintain reception inventory and materials.
• Process payments for services and retail products complete quality checks on spa bookings and handle reporting tasks.
• Support Spa Reservations in a selfdirected environment adapt to shifting duties and assist with other tasks as assigned.

Qualifications :

Your Skills & Qualifications:

• Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office Word Excel
• Excellent communication skills both written and spoken

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided onsite for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs please visit