Operations Customer Expert
Operations Customer Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Lisbon City Center
Application Deadline: Feb 24th
Join a dynamic fastgrowing leader in direct insurance sales where innovation quality and people drive success. With over 3 million customers and 2000 employees our client is reshaping the industry with cuttingedge technology personalized solutions and exceptional service. Be part of this journey and make a difference as an Operations Customer Expert supporting the Spanish market.
Your Role: What Youll Do
As part of the Operations Customer Team you will:
- Provide highquality support through voice and email channels.
- Manage claims efficiently ensuring customer satisfaction.
- Leverage sales skills to identify crossselling opportunities.
- Deliver exceptional service fostering strong customer relationships.
What Were Looking For
We value skills and attitude over experience but having these qualifications is a plus:
- Experience: 6 months in customer service and/or sales.
- Communication Skills: Proficiency in managing both voice and email communication.
- Tools: Knowledge of PDEADS (preferred but not mandatory).
- Language: Fluency in Spanish and English (training provided in English).
Why Join Us
We invest in our people with comprehensive support competitive pay and exciting benefits:
Compensation & Benefits
- Training Compensation: 92.80 EUR per week during a 12day training program (8 hours/day).
- Salary Options:
- 1240.66 EUR /month: Includes base salary holiday bonuses Christmas bonus and food allowance.
- 1040.66 EUR /month: Includes base salary holiday bonuses Christmas bonus food allowance and room allowance.
- Additional Perks:
- Private health insurance.
- Meal card and holiday bonuses.
Relocation Support
- Relocation Assistance: Airport pickup administrative support and reimbursement of initial flight expenses.
- Annual Travel: Complimentary roundtrip flight to your home country (EU residents).
- Accommodation:
- Fully furnished companyrented apartments with utilities included (water gas electricity internet cable TV).
- Apartments located 2060 minutes from the workplace.
- Essentials provided: bed sheets pillow and towel.
- Cultural Integration: Free Portuguese lessons sports activities cooking classes and more!
Schedule
- Hours: 40 hours/week (8 hours/day with a 1hour lunch break).
- Days: Monday to Friday rotational shifts between 7:30 AM and 5:00 PM.
- Days Off: Two days off weekly determined by the shift manager. Shifts communicated 4 weeks in advance.
What to Expect in the Hiring Process
- Application Review: Well evaluate your application.
- Online Language Tests: A quick assessment of your language skills.
- Client Interview: An opportunity to shine and demonstrate your fit for the role.
Contract Details
- Trial Period: 1 month.
- Type: Temporary contract with potential for renewal and permanency.
Ready to shape the future of insurance with a company that values innovation and people Apply today and take the first step toward a fulfilling career in Lisbon!
Apply Now!
Employment Type
Full Time
