Lobby Ambassador
Lobby Ambassador
Posted on :
17-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-01-2025
Job Description
- To ensure that guests are served in accordance with the standards of the Hotel and at the same time to develop the ability of the Hotel to bring profit within the framework of positive relations;
- To ensure the satisfaction of the guests to become an exemplary representative of the Hotel;
- Ensure compliance with all Hotel service standards in relations with guests and hotel staff;
- Provide direct service to guests by remembering their name;
- Know and implement the policies and procedures activities of the Front Office department; to provide welcome drink upon checkin
- Use the knowledge and experience gained in the training to better master and develop their duties and be accurate in fulfilling their obligations;
- Enthusiastically promote the ALL Accor Live Limitless program and Hotel services to guests and persons visiting the hotel;
- To monitor the updated information about the guests wishes to cooperate with the guests and to transfer the obtained information to the employees;
- Serving guests enthusiastically and exceeding their expectations;
- To ensure that the hotel receives maximum income through sales programs;
- To ensure healthy and reliable relations with guests;
- To participate in internal meetings of the department to present new ideas for further development of services;
- Effective use of resources such as time and materials to achieve maximum results;
- To establish and maintain positive relations with employees within the department and with employees in other departments to be successful both in communication and in work;
- Support open discussions;
- To be an exemplary colleague for colleagues and to encourage others to work with their behavior;
- Having the ability to work in other departments of the Front Office department;
- When working in the Front Office department providing a high level of personalized services providing Front Office services such as checkin and checkout.
- Regularly participate in trainings and apply the acquired knowledge in their daily work;
- Carry out assigned works in a short time in accordance with Fairmont Baku Hotel standards;
- To be sufficiently informed about the work of the department and to help other employees of the department when appropriate;
- Comply with hotel health and safety regulations create safe working conditions know all safety and emergency procedures;
- Carry out daily work and report directly to the manager;
- Work in accordance with standard and safety rules in the work process;
- Managing time correctly and completing assigned tasks on time;
- Immediately inform the manager about lost and found items notify the Security Department in accordance with the Hotels policy and instructions;
- To comply with the requirements for external appearance (clothing rules);
- Understand and adhere to all departmental guidelines and policies;
- Participate in daily handover procedures;
- Observing the rules of conduct in the hotel area (observing silence not using unethical words); manage the flow of the traffic in the lobby
- Perform other tasks determined by the direct manager;
Qualifications :
- Higher education
- Fluent in Azerbaijani English and Russian
- Ability to multitask in a changing environment while remaining calm and composed
- Ability to adapt and work comfortably to variable working hours and shifts in a 24/7 hotel field
- Have excellent written and verbal communication skills and be able to build rapport with guests
- Having organizational and leadership skills;
- Knowledge of Front Office systems (PMS Software) and Microsoft Windows programs;
- Having work experience in the field of hotel or customer services;
- To create an unforgettable impression by exceeding the expectations of the guests;
- Having the ability to work with cash;
- Solving issues related to guests requests in a sensitive and professional manner;
- Being able to make independent decisions solve problems by yourself and be able to direct events;
- It is desirable to have work experience in the relevant position
- Ability and responsibility to independently complete any assigned task without supervision
- Ability to work in a team
- Willingness to continuously develop and learn
- Accuracy in work and ability to pay attention to details;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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