Front Office Supervisor
Front Office Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOU WILL BE DOING:
You are an inspiring emerging leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and youre often referred to as the Master of Multitasking! You enjoy developing others and genuinely bringing joy to peoples lives and it just so happens youll be doing just that in an awardwinning hotel.
The Front Office Supervisor will support the Front Office Manager by leading our Front Office & Swiss Service team through building trust and relationships by nurturing a work culture that celebrates diversity inclusiveness belonging growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.
- To support the Front Office Manager in all aspects of the department and inspiring the Front Office team to follow all service standards
- To consistently offer professional friendly and engaging service while creating heartfelt experiences
- To communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
- To develop colleagues through a meaningful training program
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies procedures and service standards
- To follow all safety policies
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resorts standards
- Communicate internal and external guest requests via applicable resort software
- Maintain and monitor the Royal Service software system
- Ensure all requests logged in the Royal Service software are followed up according to the hotels standards
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Frequent standing walking and sitting throughout shift
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Previous PMS experience preferred
- Computer savvy in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
WHAT IS IN IT FOR YOU:
- Hourly Rate for Position: $28.10
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities such as Sustainability Diversity Inclusion & Belonging
- Comprehensive Benefit Package which offers:
- Health Dental Vision Life Disability & AD&D insurance Accidental Injury Insurance Hospital Support Critical Illness Insurance 401K plan Paid leave such as Vacation Personal Maternity/Paternity and Holiday.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
