Front Desk Agent - SpringSummer 2025
Front Desk Agent - SpringSummer 2025
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you will be doing:
- Providing courteous and efficient telephone services including accurate message taking
- Being knowledgeable of information on the hotel and surrounding area
- Answering guest inquiries regarding rates special packages and general information accurately and in a timely manner
- Accurate completion of all special billing requests
- Responsible for check in and out of guests
- Creating reservations via telephone central/global reservations correspondence and in person
- Responsible for a cash float
- Present statements of charges to departing guests and receive payment
- Performing general office duties
- Ensuring the safety and wellbeing of our guests and coworkers by maintaining a knowledge of crisis and emergency procedures
- Ensuring interdepartmental communication and cooperation in the interest of better guest satisfaction
- Working shifts as business levels dictate
- All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
- Ensure a clean and safe working environment and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Qualifications :
Your experience and skills include:
- Previous Front Office/Guest Service experience an asset
- Opera PMS and MS Office experience preferred
- Knowledge of a second language is an asset
- Must be a selfmotivated and well organized individual
- Excellent communication skills both written and oral is a must
- Professional appearance and manner
- Selfmotivated with the ability to make effective decisions
- Demonstrates initiative and the ability to work with minimal supervision
- Ability to maintain high service levels under pressure
- Physically fit to lift trays repeatedly stand and walk for the duration of the shift.
- Ability to consistently stand and walk through out shift
Additional Information :
Visa Requirements: Applicants must be legally authorized to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleagues with fairness and dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership program. An exciting future awaits!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
cwmr1890 cwmr2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
