Commercial Operations Lead

The Director of Commercial Operations coordinates and optimizes the companys key client and vendor contractual agreements including Master Service Agreements (MSAs) Statement of Work (SOWs) and ThirdParty Agreements ensuring alignment with organizational goals and compliance requirements. This role oversees the entire contract lifecycle from negotiation (e.g. pricing and terms) to execution leveraging the contract management system to centralize data enhance transparency track deadlines and improve collaboration while using standardized contract templates provided by legal or clientspecific templates when necessary.

Reporting to the Operations Chief of Staff the Director collaborates with Division & Practice Leadership Operations & Project Setup Team Business Development Legal & Compliance Finance and IT. This role also collaborates with the CLO COO and CFO to ensure contract management efforts support the companys broader commercial strategies and financial objectives.

JOB RESPONSIBILITIES

Contract Management and Compliance:

• Oversee the creation negotiation and execution of the organizations contractual agreements leveraging JSHs standardized contract templates to ensure governance accountability and adherence to deadlines.
• Identify and mitigate risks related to contractual obligations ensuring the company avoids unnecessary exposure to liabilities.
• Ensure contracts align with company policies business goals and evolving legal and regulatory requirements.
• Facilitate collaboration with Legal Leadership Finance Operations Practice Leadership and Business Development to align commercial objectives and processes with organizational goals.
• Utilize the companys contract management system (CMS) Agiloft to streamline workflows centralize data and automate tracking.
• Serve as the primary contact for the lifecycle of the contract management process ensuring timely resolution of decisions and issues and crossfunctional alignment.
• Provide training to stakeholders on contract standards negotiation tactics and compliance requirements.
• Collaborate with the legal team to update business or financial clauses in contracts based on feedback from relevant teams. Ensure updates align with organizational policies and compliance requirements and maintain clear communication with stakeholders for timely and accurate revisions.
• Collaborate with the IT and Project Coordination teams to ensure requested financial and performance metrics are compatible with company system capabilities. Follow through with these teams once contracts are executed to ensure all terms and conditions are updated in corporate systems.

Client Relationship Management:

• Partner with the Business Development team to ensure contracts align with client expectations and service delivery standards.
• Collaborate with clientfacing teams to address issues arising from contract terms and performance.

Negotiations:

• Support negotiations for key agreements in partnership with Business Development and collaboration with internal stakeholders to achieve optimal outcomes and ensure alignment with business objectives.
• Create and maintain enterprisewide negotiation guidelines in collaboration with the Finance and Operations teams and the Business Development Team. This includes setting clear protocols ensuring contract consistency aligning with goals and compliance and providing training and support.
• Provide guidance on acceptable terms and conditions ensuring consistency in contract standards.
• Ensure negotiated terms are accurately reflected in final agreements and maintain comprehensive records to enhance visibility.

Commercial Strategy:

• Define and implement efficient scalable and compliant contract lifecycle strategies that align with commercial and financial goals.
• Align contracts with pricing and rate schedules discounting revenue strategies invoice processing and payment terms in collaboration with and under the direction of Operations and Finance.
• Monitor and analyze contract performance to identify areas for improvement.

Pricing Strategy Profitability Analysis and Performance Monitoring:

• Define and implement pricing strategies with Operations Finance and Business Development. Leverage dashboards and reports for insights on contract performance profitability KPIs renewals milestones etc.
• Track KPIs update leadership monitor project margins with Finance and implement improvements. Integrate contract data into reporting platforms.
• Provide feedback to IT to enhance the contract management systems functionality set performance benchmarks and evaluate agreements on revenue customer satisfaction and efficiency.

Service Delivery:

• Monitor and ensure contract performance standards are met addressing issues promptly to sustain client satisfaction.
• Drive process improvements to enhance contract management efficiency while ensuring seamless service delivery.

Collaboration on Strategic Initiatives:

• Lead continuous improvement initiatives for contract management tools processes and systems.
• Implement best practices to enhance efficiency and scalability adapting to evolving business needs.
• Support mergers acquisitions or partnerships by providing contract review and alignment with due diligence processes.

Qualifications :

• Bachelors degree in business administration finance or a related field.
• Minimum of 7 years of experience in contract management commercial operations or a similar role preferably within the consulting or professional services industry.
• Demonstrated experience managing and negotiating highvalue and complex contract agreements.
• Proven experience in financial analysis pricing strategy development and profitability tracking.

SKILLS

• Exceptional leadership and strategic thinking abilities to influence crossfunctional teams and drive initiatives.
• Strong understanding of contract management principles and negotiations tactics and risk management strategies.
• Advanced analytical skills with the ability to translate data into actionable insights.
• Excellent communication as well as project and stakeholder management skills.
• Proficiency in contract management software (e.g. Agiloft) financial modeling tools and Microsoft Office Suite.  
• Ability to thrive in a dynamic fastpaced environment and manage competing priorities effectively.

PHYSICAL AND MENTAL JOB QUALIFICATIONS

• Prolonged periods sitting at a desk and working on a computer. 

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.

• Our flexible work environment allows employees to work remotely when needed
• Flexible Time Off policy
• Medical Dental and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $90000 $125000. Any offered salary range is based on a wide array of factors including but not limited to skillset experience training location scope of role management responsibility etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation please email and include Applicant Accommodation within the subject line with your request and contact information.

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