Call Receipt Dispatcher
Call Receipt Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHATS THE JOB
We are looking to hire a talented Call/ Receipt/ Dispatcher to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively maintaining a high level of service for customers or clients.
Call/Receipt
- Responding to customer inquiries support requests or emergency calls.
- Collecting relevant information from callers such as location nature of the issue and urgency.
- Offering assistance troubleshooting issues or directing callers to appropriate resources.
- Documenting details of calls and interactions in a system for recordkeeping and followup.
- Processing various forms of requests (could be service requests inquiries or confirmations) from customers or clients.
- Inputting information about requests into a database or a tracking system.
- Ensuring that all necessary information is accurate and complete before proceeding to the next steps.
- Informing clients about the status of their requests or any necessary additional steps.
Dispatch
- Organizing the deployment of personnel vehicles or resources in response to requests received.
- Using radios phones software or other communication tools to relay information to dispatch teams or field operatives.
- Assessing the urgency and importance of requests to determine dispatch order.
- Keeping track of dispatched services to ensure timely response and service delivery adjusting plans as needed.
Qualifications :
WHO ARE WE LOOKING FOR
- Minimum 2 year experience in a similar role is required
- Strong verbal and written communication abilities to interact effectively with clients and team members.
- Ability to manage multiple tasks and workflow efficiently.
- Quickly addressing issues and identifying solutions when problems arise.
- Ensuring that all information is accurately recorded and processed.
- A high level of service for customers or clients.
Additional Information :
WHATS IN IT FOR YOU
- Be part of an industry thats more important than ever!
- Employee Referral Program!
- Career advancement opportunities.
- Whereas other companies are downsizing we are growing!
- Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disabilityrelated accommodations during the application process are available upon request.
#IND1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
