IT Assistant Manager

Roles and responsibilities

An IT Assistant Manager plays a crucial role in ensuring the smooth operation of the hotel's IT infrastructure. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of an IT Assistant Manager

• System Maintenance and Monitoring:
  • Overseeing the daily operation of the hotel's IT systems, including servers, networks, and software applications.
  • Monitoring system performance and troubleshooting any issues that arise to ensure minimal downtime
• User Support and Training:
  • Providing technical support to hotel staff and guests, addressing any IT-related issues they encounter.
  • Conducting training sessions for staff on new software and IT procedures
• Network Management:
  • Managing the hotel's network infrastructure, including Wi-Fi, to ensure reliable and secure connectivity for guests and staff.
  • Implementing network security measures to protect against cyber threats
• Software and Hardware Management:
  • Installing, configuring, and updating software and hardware as needed.
  • Ensuring that all IT equipment is functioning properly and coordinating repairs or replacements when necessary
• Data Management and Security:
  • Overseeing data backup processes to ensure data integrity and availability.
  • Implementing and maintaining data security protocols to protect sensitive information
• Vendor Coordination:
  • Liaising with external vendors for IT services and equipment.
  • Managing contracts and service agreements to ensure the hotel receives quality IT support
• Project Management:
  • Assisting in the planning and execution of IT projects, such as system upgrades or new technology implementations.
  • Coordinating with other departments to ensure IT projects align with the hotel's overall goals
• Reporting and Documentation:
  • Maintaining accurate records of IT activities, including system performance, incidents, and maintenance tasks.
  • Preparing reports for senior management on IT operations and project progress

Desired candidate profile

• Technical Expertise:
  • Strong knowledge of IT systems, networks, and software applications.
• Problem-Solving Skills:
  • Ability to troubleshoot and resolve technical issues efficiently.
• Communication Skills:
  • Communicating effectively with staff, guests, and vendors.
• Organizational Skills:
  • Managing multiple tasks and maintaining detailed records.
• Leadership and Teamwork:
  • Leading a team of IT professionals and collaborating with other departments.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred