Case Management Specialist for Tijuana Mexico Office

TIJUANA OFFICE OF SELECT VOICECOM

Select VoiceCom is an American and Australian owned company providing call center services. While our main goal is to provide first class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work!. The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

BILINGUAL CASE MANAGEMENT AGENT

What youll do:

As a Case Manager you will be calling Spanishspeaking people in the US and provide them with support and expertise to build complete and accurate case files for the SSD process.

Responsibilities:

• Schedule and maintain a schedule of case screenings and followup with various entities involved in the Social Security disability application process

• Complete phone interviews to obtain necessary information for Social Security Disability case screenings and applications

• Review the Social Security Disability process and documents with customers setting expectations and encouraging ongoing communication

• Review all provided documentation and screening details and provide an accurate assessment of the customers eligibility for Social Security Disability Benefits

• Obtain signatures on all necessary authorization and acknowledgment forms

• Obtains a thorough list of all treating sources to obtain medical documentation not yet provided

• Encourage customers participation in the active retrieval of all medical documentation from treating sources

• Coordinate with customer medical treatment sources and the Social Security Administrations Disability

• Contact Disability Determination Services to provide all applicable medical documentation

• Enter all pertinent information into the Projects proprietary application including data entry and scanning/sorting of all case documents

• Review all medical records received from treating sources to ensure accuracy of patients information

• (Name SSN etc.) and utilizes documentation to supplement or construct case files

• Perform timely and regular follow up with Social Security Administration and Disability Determination Services analysts to confirm receipt of all pertinent case documents and medical records

• In the event of denial by Social Security contact claimants and obtain additional customer information to support the determination as to whether or not the case has sufficient merit for appeal

• File all paperwork with Social Security in a timely manner that complies with Social Security guidelines and considers customers need for expeditious support

• Support other staff with caseload as time allows

• Recognize and discusses everyday workflow challenges changes or extraordinary circumstances that have occurred with Supervisor

• Communicate via inperson meetings telephone conversations and email with all project stakeholders in a compassionate and professional manner

• Support management team coworkers and customers with regular and predictable attendance

• Perform other duties as assigned by leadership

What youll need:

• Associates/Bachelors Degree an advantage but not required

• 3 years of similar work experience in Case Management and/or Customer Services experience with Social Security Administration disability or similar human services experience preferred

• Proficient in Microsoft Office

• Fluency in both English and Spanish both written and spoken

• Must have excellent command of the English language with neutral or American accent

• Professional courteous and responsive customer service and phone skills

• Strong phone and verbal communication skills along with active listening

• Detailoriented

• Multitasking skills

• Willing to work onsite

Apply now!

Resume is required for consideration. Click the Apply button fill out the short application form and attach your resume.