ProcessAssociate

Team Member / Agent / Process AssociateJoin a team that provides Level 1 and 2 Helpdesk support (Voice/NonVoice) for BOSCH and its global customers.The individual must possess basic skills / abilities to perform the essential functions.Responsibilities:Provide Level 1 and Level 2support for tools/applications and coordinate with stakeholders until closureObtain and evaluate all relevant data to handle complaints and enquiriesMonitor and Dispatch incidents/tickets to the right technical solution groupEfficiently resolve complaints to completion and achieve customer satisfactionComplete call notes and reports as necessary and update them in the CRMReport creation using MS office toolsRecord details of comments enquiries complaints and actions takenManage administration communication and coordination with internal departmentsFlexible and willing to work in shifts 24/7 helpdesk environmentQualifications1 Year 3 years of recent work experience in handling tickets and supporting any tools/applicationsExposure and understanding of ITIL conceptsGood working knowledgeof MS Office toolsMS Excel AdvancedMS PowerPoint AdvancedMultiLingual ability is a mustEnglish: Excellent verbal and written communication skillHindi: Excellent verbal communication skillKnowledge of regional languages like Kannada/ Tamil / Telugu/Malayalamis a nice to haveWilling to work in rotational shifts

Qualifications :

Any Graduation

Remote Work :

No

Employment Type :

Fulltime