Qualitative Insight
Posted on :
10-01-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Qualitative Insight Agent to join our team. The role involves improving customer service quality by analyzing data conducting research and identifying actionable solutions.
Key Responsibilities:
- Data Analysis: Use tools like Looker and Excel to extract analyze and generate actionable insights.
- Qualitative Research: Research customer interactions to identify trends and gather feedback.
- Problem Identification: Map recurring issues and propose systematic solutions.
- Solution Implementation: Collaborate with teams to address service gaps.
- Monitoring: Track domain performance and detect emerging issues.
- Reporting: Investigate and document issues suggesting actions for improvement.
- Collaboration: Work crossfunctionally with support and analytics teams to improve service
Qualifications :
- At least 2 years in an analytical/QI/QA role.
- Analytical expertise in Looker/Excel qualitative research experience and strong communication abilities.
- Relevant studies are an advantage.
- Ability to work in a dynamic and changing environment with a preference for experience in large organizations.
- High personal standards excellent KPIs and strong independent/teamwork
Additional Information :
What We Offer:
A dynamic and fastpaced working environment.
Opportunities for professional growth and development.
A collaborative and supportive team culture.
Competitive salary and benefits package.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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