IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: IT Support Specialist (US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Key Responsibilities:
- Provide daytoday IT support to employees resolving hardware and software issues across various devices (PCs laptops printers etc.).
- Diagnose and troubleshoot technical issues related to networking operating systems and applications.
- Perform regular maintenance on IT systems including software updates system backups and antivirus management.
- Assist in setting up new hardware configuring user accounts and ensuring proper access to applications and network resources.
- Document and track support requests using a ticketing system ensuring issues are resolved in a timely manner.
- Provide support for basic networking issues including WiFi VPN and printer connectivity.
- Work with other IT team members to resolve complex issues and implement system improvements.
- Maintain detailed documentation of systems processes and troubleshooting steps to assist in future support and training.
- Provide basic IT training to users on common software applications hardware usage and security best practices.
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
- Proven experience in IT support or technical helpdesk roles.
- Strong knowledge of operating systems (Windows macOS) and office productivity software (e.g. Microsoft Office Google Workspace).
- Basic networking knowledge (TCP/IP DNS VPN WiFi).
- Experience with remote desktop tools and IT support ticketing systems.
- Excellent troubleshooting and problemsolving skills.
- Strong communication skills with the ability to explain technical issues in simple terms to nontechnical users.
- Ability to work efficiently in a fastpaced dynamic environment.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Remote
Company Industry
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
