Business Intelligence Developer
Business Intelligence Developer
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Salary Not Disclosed
1 Vacancy
Job Description
Business Intelligence Developer III
Position Responsibilities
In Office Once a week on Tuesday. Irving TX; Temple Terrace FL and Alpharetta GA
Must Have:
1. SQL
2. Looker (LookML)
3. GCP Cloud Teradata
Need: Analytic Skill Minimum Supervision
Nice to Have:
1. Tableau
2. Qlik
The VCG Data & Analytics Hub Reporting COE team is looking to hire a Business Data Analyst to deliver value to the Verizon organization through business intelligence reporting and deep analytics by driving insights to actions. The team manages the analysis and insights for new and existing Verizon customers across all Omni channels including online (desktop & mobile) chat and call centers. This fulltime role will be responsible for developing and building reporting solutions guiding datadriven decisions and recommending Next Best Actions analyzing Customer journey touchpoints driving personalization of behavioral insights crosschannel analytics segmentation assessment of overall impact for use cases and help define refine and measure business outcomes to transform customer experience.
The Business Data Analyst will focus on developing automating and deriving insights from Analytics and Reporting Tools such as Tableau/Qlik/Adobe dashboards storytelling new customer insights with UI/UX visualizations and maintaining or enhancing existing reports. This will also be an opportunity to build and track campaigns datadriven use cases optin rates conversion rates channel engagement KPIs empowering stakeholders to optimize channel experiences championing efforts to optimize revenue conversion improve customer satisfaction and expense reduction of a Fortune Fifteen company.
Responsibilities:
Collaborate and partner with Digital and Omni channel stakeholders to identify analytics and reporting requirements and baseline metrics prior to executing new use cases
Develop Digital KPIs and reporting dashboards in Tableau/Qlik/Looker to measure analyze and report trends on App and Web Engagement App Adoption Digital Channel Hops and E2E CX journey metrics with path analysis cohort segmentation SQL automation.
Source and analyze data from various data repositories validate data for consistency and partner with IT teams to ensure data integrity and KPI calculations
Stitch together data from multiple channels to formulate a complete customer journey 360 view.
Create and deploy actionable dashboards for business owners to gauge performance and assist with omni channel optimization decisions such as CX KPIs NPS Revenue Churn Callin Rate
Develop VCG Reporting visualizations to highlight insights on opportunities to reduce journey fallout channel hops post digital assisted contact rate and optimizing human interactions
Stakeholder scorecards and dashboards with executive leadership to gain alignment and promote usage and maintain consistent KPI definitions in Collibra for Data Governance
Perform A/B Testing measure success metrics of new releases over existing flows run simulations for Omni insight personalization holistically analyze endtoend journey paths
Correlate interpret and summarize scorecard reports for Omni Assisted and CrossChannel metrics and quantify business outcomes for datadriven campaigns and business performance.
SQL,Look Books
Employment Type
Remote
Company Industry
Key Skills
- Business Intelligence
- Cognos
- SQL
- Power BI
- QlikView
- Microsoft SQL Server
- ssrs
- Tableau
- SSIS
- T Sql
- Data Modeling
- Data Warehouse
