HQ Desktop Support
HQ Desktop Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Note: Only those serving in the permanent civil service title of Computer Associate (Technical Support) will be considered.
The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the worlds busiest and most highly skilled emergency response agency. The Departments main goal is to provide fire protection emergency medical care and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire life safety and disaster preparedness along with enforcing public safety codes. Since its inception in 1865 FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Departments core values.
The Fire Department City of New York (FDNY) seeks a fulltime Senior Desktop Engineer in the Bureau of Technology Development and Systems (BTDS) reporting directly to the Desktop Manager. The successful candidate will be responsible for overseeing all aspects of desktop infrastructure and end user support. Additional responsibilities include but are not limited to the following:
Provide whiteglove customer service over the phone by email and in person.
This position will interface with all levels of FDNY Personnel and will work closely with Technical Support Center Asset Management Mobility Unit vendors and other technical teams.
Duties include Help Desk Management System incident logging provisioning inspection and correction.
Analyze troubleshoot and solve technology issues (both remotely and onsite) received via email phone and inperson.
Maintains repairs and troubleshoots desktop hardware and software packages.
Provisioning of equipment to ensure adherence to agency standards for access control security and application deployment.
Manages multiple projects within the desktop team.
The Desktop Support team functions have direct impact on public safety. Supporting public safety applications aiding first responders and fire inspectors for safety inspections. Various desktop computers are used by Fire EMS and Fire Inspectors to do their daily work and maintenance to support public safety systems and it is critical for the departments operations.
Special Working Conditions: May be required to work shifts including nights Saturdays Sundays and holidays.
Qualifications :
1. A baccalaureate degree from an accredited college or university and two years of satisfactory fulltime experience in mainframe computer midrange computer LAN or WAN computer environments and or local desktop support; or
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory fulltime experience as described in 1 above; or
3. A fouryear high school diploma or its educational equivalent and four years of satisfactory fulltime experience as described in 1 above; or
4. Education and/or experience equivalent to 1 2 or 3 above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college or university for six months of experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and two years of satisfactory fulltime experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
