Director of Disability Retirement Services
Director of Disability Retirement Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
*Applicants must be permanent in the title of Administrative Staff Analyst or have a permanent comparable civil service title.*
Reporting to the Chief Operating Officer the Director of Disability Retirement Services will lead the Division providing strategic oversight for the processing of disability and accidental death benefit applications. This leadership role will focus on ensuring seamless support for clients navigating the disability benefits process while driving transformative improvements in service delivery including case management.
The Director will champion a resultsoriented approach integrating innovative practices to enhance the client experience improve operational efficiency reduce wait times and contribute to the overall success of the division.
This role demands a strategic and tactical leader that can apply critical thinking at scale applies a datadriven approach and is able to lead the division successfully through change. The candidate will need to be adaptable and learn the disability retirement laws policies pension laws and benchmark against industry best practices. The Director will prioritize improvement in service delivery while ensuring procedural compliance optimizing team performance and upholding service excellence.
The ideal candidate will be a forwardthinking leader with a commitment to fostering collaboration driving accountability and delivering exceptional outcomes for both the organization and its clients.
Key Responsibilities for the Director of Disability Retirement Services:
Leadership and Management: Oversee the Medical Operations teams comprising 21 team members fostering a collaborative and highperforming environment. Directly supervise two Associate Directors ensuring the effective daily management of team operations.
Staff Development: Provide training mentorship and professional development opportunities to enhance the skills and expertise of team members.
Customer Service Excellence: Address and resolve complex cases and applicant inquiries timely ensuring a clientfocused approach that upholds the highest standards of service.
Strategic Reporting: Prepare and present detailed reports to executive leadership highlighting processing outcomes challenges and actionable recommendations for continued improvement.
DataDriven DecisionMaking: Analyze performance metrics and operational data to assess team and individual effectiveness and implement improvements informed by evidencebased strategies.
Stakeholder Collaboration: Build and maintain strong partnerships with internal and external stakeholders including medical professionals legal advisors employer partners and human resources to support the Divisions objectives.
Policy and Process Optimization: Review refine and implement policies and procedures to enhance the efficiency and effectiveness of the Medical Divisions operations.
Regulatory Compliance: Ensure adherence to all applicable Pension and Social Security laws Board Rules and policies governing the processing of disability retirement and accidental death claims.
Industry Expertise: Stay informed on trends legislative changes and best practices related to disability and accidental death claims to position the Division as a leader in service delivery and compliance.
Qualifications :
1. A masters degree from an accredited college in economics finance accounting business or public administration public health human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a Juris Doctor degree from an accredited law school and two years of satisfactory fulltime professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; or in management or methods analysis operations research organizational research or program evaluation; or in personnel or public administration recruitment position classification personnel relations labor relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management. Eighteen (18) months of this experience must have been in an executive managerial administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
2. A baccalaureate degree from an accredited college and four years of satisfactory fulltime professional experience in the areas described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.
3. An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory fulltime professional experience as described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.
4. A fouryear high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and eight years of satisfactory fulltime professional experience as described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.
5. A combination of education and/or experience equivalent to 1 2 3 or 4 above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However all candidates must have a high school diploma and at least two years of experience as described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
