Guest Services Ambassador Belldesk Valet - Casual

The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile escorting guests and providing assistance with transportation and luggage.

What you will be doing:

• Assist guests at arrival and departure with vehicle loading and unloading vehicle retrieval and parking rooming guests and luggage retrieval
• Support expeditors and shuttle service when needed
• As needed perform room moves guest room deliveries such as but not limited to luggage packages envelopes gifts flowers and group amenities
• Assist with group transportation and luggage movements as necessary
• Execute group activities including luggage and amenity deliveries assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.  
• Coordinate group activity movements including offsite excursions golf course transportation whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
• Provide unique experiences to all of our guests through warm personal & detailed service in a luxury upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness setup and ambiance control.
• Try to remember individuals names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications :

Your experience and skills include:

• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
• Valid Drivers License

Additional Information :

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!

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Remote Work :

No

Employment Type :

Fulltime