Assistant Manager - Operations
Assistant Manager - Operations
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Job Description
JOB FUNCTION: 8 10 years of experience in Credit & collections Supervises staff and daily operations of Finance department Collection function on a regional basis. Ensures staff follows global policies procedures and processes related to collection activity. Supervises delinquent account collection activity and customer followup. Works with management and collections staff to maximize effectiveness of process ensuring timely collections and increasing productivity. JOB RESPONSIBILITIES: *1. Ensures collection staff follows global policies procedures and processes related to collection activity. *2. Supervises delinquent account collection activity and customer followup. *3. Works with management and collections staff to maximize effectiveness of process ensuring timely collections and increasing productivity *4. Supervises with collection staff the arrangement of payment terms and followup collection of accounts. *5. Supervises credit analysis staff. Leads collection staff with customer questions on collection process and works to handle difficult escalated questions and issues. *6. Works with management to determine collection effectiveness metrics and track performance to bring about improvements in process. *7. Manages the performance of direct reports by defining accountabilities establishing performance objectives providing feedback and guidance and ensures that all policies are understood and adhered to *8. Performs other duties as directed..
Qualifications :
B. Com Graduate Strong Microsoft Office skills (Excel Power point Outlook) Ability to lead a team Proven ability to strategically interact with customers Able to prioritize and manage stressful situations Knowledge of Oracle high radius Cforia is an added advantage Excellent written & verbal communication skills Ability to work under pressure Good Team Player Multitasking Target oriented Audit methodology Time management Motivate self & others
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
