Onboarding Customer Success Coordinator
Onboarding Customer Success Coordinator
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Job Description
As an Onboarding Customer Success Coordinator you are responsible for the client relationship from the onboarding phase to renewal. You will spend 50% of your time focused on client onboardings. This includes providing training on the dashboard eCommerce expertise providing a seamless onboarding experience to initial insights to action for our Customers. The other 50% of the time you will work with customers from the business as usual phase through renewal as their CSM. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a highpaced environment. Under the leadership of the Customer Success Director you will join our growing American team to manage a portion of our clients in South America. Responsibilities include but are not limited to:
Focus for Onboarding portion of the role:
- Drive onboarding and training clients on the tool
- Maintain positive customer relationships by becoming an expert partner
- Provide consistent dashboard updates throughout the onboarding process
- Ensure the data validation process is completed to reduce customer challenges once onboarded
- Deliver and communicate strong analytics during onboarding phase to our Customers
- Network to identify new needs from our customers and potential business growth
- Test new KPIs to identify opportunities and participate in training projects to improve training process
Focus for business as usual portion of the role:
- Leverage Data Impact Dashboard to identify key insights for Customers
- Main point of contact for Client for customer requests problems and questions
- Recommend and close upsell opportunities and renewals for our Clients
- Deliver and communicate strong analytics and business reviews to our Clients
Qualifications :
- Proficient in Spanish and English
- 2 years proven experience with FMCG brands preferably in ecommerce
- Autonomous looking for new challenges and accompanying the exploding ecommerce market is a real motivation for you
- Highly organized and able to multitask
- Strong analytical and project management skills
- Customer centric mindset highly responsive committed to building partnerships and comfortable handling difficult situations
- Skilled in asking questions and discovering root causes of customers opportunities through thoughtful questioning to drive optimal onboarding plan
- Excellent communication skills for internal and external partners
- Ability to be agile and work in a dynamic and fastmoving team
- Willingness to travel
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
