Villa Manager
Villa Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Villa Manager is tasked with maintaining the utmost standards of cleanliness and upkeep for The Villa Collection to include 37 two and threebedroom villas while also providing outstanding and exclusive service to our guests. Furthermore the Villa Manager will support the supervision and care of designated VIP guests in accordance with the resorts established standards.
Salary Range: $80000 $85000
What you will be doing:
- Create curated stay for Villa guests by delivering on the highest of standards bespoke service and continuously seeking to enhance the service touchpoints
- Serve as the direct contact with all Villa Guests being a point of contact for prestay during and post stay
- Liaise with other departments to ensure the smooth management of the villa operations this includes being responsible for cleanliness of Villas (prior to arrival occupied service and turndown) Maintenance and Up Keep of Villa thus being actively involved in ongoing inspections follow up of Work Orders and Preventative Maintenance and within the F&B division
- Assist guests with Concierge related activities and collaborate with Concierge team to enhance itineraries for our guests
- Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
- Reviews arrival reports and VIPSs to ensure all special requirements are met or exceeded
- Develop implement and sustain guest service standards
- Upholds the highest standard of internal and external customer service at all times
- Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
- Conducts and participates in monthly communication meetings
- Monitors and provides feedback on monthly labor expenses
- Participates in yearly budgeting process and strategic planning/marketing planning
- Develops implements and maintains new incentives to motivate employees and maximize hotel revenue
- Ensures effective utilization and productivity of all staff through staff planning hiring and scheduling while adhering to budget parameters
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
- Actively participate in the Fairmont Kea Lani Mauis committee(s)
Qualifications :
Your experience and skills include:
- High School diploma or equivalent or vocational training
- College or University degree in Hotel Management preferred
- Minimum two (2) years previous supervisory/management experience in hotel operations in Front Office operations required
- Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
- Exceptionally strong guest service orientation and training skills background
- Must have cash/float handling experience
- Valid Drivers License required
- Clean Drivers Abstract
- Maui County Liquor Card
Additional Information :
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Join our ohana today: Visit our website to learn more about living and working for Fairmont Hawaii.
Why work for Accor So you can discover a world where life pulses with passion!
Join the Accor Group an ecosystem of over 45 brands 5600 hotels 10000 restaurants and lifestyle places that welcome you. With us your personality is valued your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers your colleagues and also on the planet contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
