GS Customer service support Japanese English
GS Customer service support Japanese English
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Salary Not Disclosed
1 Vacancy
Job Description
Provides information and assistance to customers via inbound/ outbound calls/ emails;
Answers escalates and follows up all requests in order to ensure proper response and quality of service;
Registers all details related to customer interactions in the database and contributes to the knowledge base development;
Is the image of the company and follows the companys Internal Regulations policies as well as the services work instructions and processes;
Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services including Customer Support Representative activities/ satisfaction surveys);
Meets the service key performance indicators;
Gets involved in the continuous development and improvement of processes and service;
Reads understands and applies the procedures from area of responsibility and other interdepartmental procedures applicable within the company;
Fulfills any other tasks related to area of responsibility as requested by direct superior.
Qualifications :
Language: English advanced level Japanese (N2 and above advanced speaking and listening skills)
Very good ITskills (MS Office) SAP knowledge and accounting background are a plus;
High sense of responsibility patience urgency and customer support;
Capacity to organize and make decisions;
Flexible and driven to solve customers requests;
Ability to work under pressure and good team engagement;
Logical thinking and analysis abilities;
Confident and willing to learn;
Very good communication skills (empathy; active listener persuasion etc.) positive attitude;
Proactive and responsible in finalizing all assigned tasks;
Willingness to work in shifts;
Previous customer support experience is a plus.
Additional Information :
WHY BOSCH
Because we dont just follow trends we create them.
Because together we turn ideas into reality working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job So do we. At Bosch you will discover more than just work.
- Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
- Join a dynamic and fast growing global company (Englishspeaking environment)
- 13thmonth salary bonus attractive performance bonus (youll love it!) annual performance appraisal
- 100% monthly salary and mandatory social insurances in 2month probation
- Onsite opportunities: shortterm and longterm assignments
- 15 days of annual leave 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hottrend technologies/ foreign language (English/Chinese/Japanese) and softskills
- Fitness & sport activities: football badminton yoga Aerobic
- Free inhouse entertainment facilities and snack
- Join in various team building company trip yearend party tech talks and a lot of charity events
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
