Coordinator for the Division of Tenant Owner Resources

About HPD the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nations largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness Mayor Adams comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York Citys complex housing crisis by addressing homelessness and housing instability promoting economic stability and mobility increasing homeownership opportunities improving health and safety and increasing opportunities for equitable growth.

The Office of Housing Access and Stability ( HAS) consists of the divisions of Housing Opportunity Tenant and Owner Resources Housing Stability Budget and Program Operations and Program Policy and Innovation. The mission of the office is to ensure fair efficient and transparent access to affordable housing. The Office provides subsidies placement services and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices affirmatively furthering fair housing and stabilizing the financial health of buildings.

Your Team:

At HPD rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPDs rental subsidies including Section 8 or the Housing Choice Voucher (HCV) program provide funding to eligible lowincome families for rental assistance toward decent safe and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent and the NYC Department of Housing Preservation and Development (HPD) pays the difference directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the Program. Coordinators plan implement coordinate monitor and/or evaluate program and events which provide important and instrumental services to Section 8 participants in the communities served. Additionally they supervise and coordinate the work of a team in a unit run reports to monitor and track productivity and efficiency of the team meet with landlords tenants management firms and related parties. Coordinators work closely with the Units Project Managers team Leaders and case managers to complete special projects and assignments communicate with public and other entities to relay section 8 policies and regulations as needed. Coordinators must obtain and process client information and transactions in compliance with Federal HUD Rules and Regulations.

Your Role:

Be able to work independently and manage own workload.
Train manage and ensure that staff is working within federal regulatory and local policy guidelines.
Responsible for public communication ensuring that accurate information is relayed to landlords tenants and general public as well as community leaders and other governmental entities.
Supervise staff approve timesheets perform periodic performance appraisals provide ongoing feedback as review and approve disciplinary actions against staff in accordance with HPDs established policies and procedures.
Respond to inquiries; and working with the senior management team to implement and maintain best practice operations
Review various types of financial documents.
Attend meetings conferences and trainings as required. May represent the Division at community events and workshops.
Have full understanding of the various steps of the Section 8 programs tasks including but not limited to: application screenings eligibility determinations preparation of Housing Assistance Payment (HAP) contracts client briefings rent calculations filed preparation annual and interim reexaminations client transfers data entry of required information into data systems.
Work on special projects and initiatives as determined by management.
May be required to work evenings and weekends.

Preferred skills
Excellent communication skills (both written and oral)
Computer knowledge (Word Excel and Access)
Strong analytical and interpersonal Skill
Strong organizational Skills
Knowledge of rental subsidies or Section 8 subsidy preferred
Bilingual a plus
A NYS Drivers License is preferred

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime