Room Division Manager
Room Division Manager
Posted on :
28-12-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a highly organized and customerfocused Rooms Division Manager to join our team in Mysuru India. As a key member of our management team you will oversee all aspects of the rooms division ensuring exceptional service standards and operational efficiency.
- Lead and manage all sections of the Front Office including reception concierge and housekeeping departments
- Develop and implement strategies to maintain and improve overall service standards
- Create and foster a performancedriven culture that meets the business objectives of key stakeholders
- Oversee quality control of product and service delivery within the rooms division
- Analyze department performance metrics and implement improvements as needed
- Collaborate with other department heads to ensure seamless guest experiences
- Manage budgets forecasts and financial performance of the rooms division
- Train mentor and develop staff to maintain high standards of customer service
- Handle guest complaints and resolve issues promptly and professionally
- Ensure compliance with all safety and security procedures
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum of 3 years experience as a Front Office Manager in international premium and luxury brand hotels
- Proven track record of strong people leadership skills and ability to manage a multiskilled team
- Proficiency in Opera Property Management System (PMS) with cloudbased Opera experience preferred
- Excellent communication and interpersonal skills
- Strong problemsolving and decisionmaking abilities
- Indepth knowledge of hospitality industry standards and best practices
- Ability to work flexible hours including evenings weekends and holidays
- Demonstrated commitment to delivering exceptional customer service
- Proficiency in Microsoft Office suite and other relevant hotel management software
- Fluency in English; knowledge of additional languages is a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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