System Support Specialist - CW1
System Support Specialist - CW1
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Salary Not Disclosed
1 Vacancy
Job Description
As a CW1 System Support Team Member you will be responsible for assisting with the daytoday maintenance troubleshooting and optimization of critical system functions. Working remotely as part of a global team you will ensure that systems run efficiently providing timely support for issues related to system performance functionality and user experience. Your role will be essential in minimizing downtime enhancing operational efficiency and ensuring that the organizations technological infrastructure operates smoothly.
Key Responsibilities:
System Monitoring & Troubleshooting: Regularly monitor system performance and proactively identify and resolve issues before they impact endusers or business operations. Provide ondemand troubleshooting support to resolve systemrelated issues.
Incident Management: Act as a first responder to systemrelated incidents managing the initial diagnosis and resolution or escalation as necessary. Follow established procedures to ensure issues are logged tracked and resolved in a timely manner.
User Support: Provide tier1 support for internal users experiencing system issues including application errors connectivity problems and general user queries. Provide clear and timely communication on issue resolution.
Documentation & Reporting: Maintain detailed documentation of support activities incident resolutions and any changes made to systems. Assist in generating reports on system performance incident trends and support metrics.
Collaboration & Communication: Work closely with Australian team members system administrators and technical experts to ensure that escalated issues are addressed in a timely and efficient manner. Participate in regular meetings to review system status upcoming maintenance and improvements.
Continuous Improvement: Contribute ideas for process improvements system optimizations and best practices to enhance system reliability and user experience.
Required Skills & Qualifications:
- Min 12 years working experience in related field.
- Min Diploma/Degree in related field.
- Proven experience working with CW1 system including familiarity with its core functionalities workflows and troubleshooting techniques.
- Proficiency in English.
- Good communication skills both written and verbal with the ability to convey technical information clearly.
- Strong problemsolving skills and attention to detail.
- A proactive and selfmotivated approach to learning new technologies and improving system functionality.
- A teamoriented approach with the ability to collaborate across global teams to deliver the best possible solutions to users.
Employment Type
Full Time
