HR IT SAP SAP Successfactors PMGM Compensation Team Member
HR IT SAP SAP Successfactors PMGM Compensation Team Member
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Job Description
Handle and resolve 2nd level incidents/tickets in the Service Management Tool (BMC Remedy SMT) based on priority and quality for the SAP Success factors (PMGM Compensation) support Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subjectmatter experts where escalation is needed. Collaborate with Global Application Support Specialist IT developers and other support teams. Contact with the technical team for any alignments issues case/incidents creations SLA followup. Coordinate with other 1st level groups for consultation hours best practices etc. Preparation of technical documentation and updating for Troubleshooting and 1st level. Preparation of training materials provide training sessions whenever required. Supporting the onboarding of new team members Analysis and coordination or release management (new releases features and enhancements) Conduct testing activities such as: preparation of testing scenarios reviewing test cases testing in different instances updates on testing tool documentations exploratory testing etc. Creating and maintaining tracking files Maintenance of test data & test users system cleaning activities Content creation and managing application related community and docupedia Continuous process improvement collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces Data Security etc. Acquire and buildup knowledge of dependent applications or systems. Support any Adhoc activities or new workpackages. Project Support (if necessary for any roll out activities) Supporting project managers in Lisbon & Germany for the further rollouts in the countries Preparation of preroll out activities including change and communication management
Qualifications :
Any graduation Two year or more experience with SAP Success factors (PMGM Compensation) .Ability to work in multiple time zones Logical structured proactive approach to IT solutions Service mindset: empathy patience and positivity to provide solutions to internal clients Global disposition team focus and strong (intercultural) communication skills to be effective in international virtual teams Flexibility and resiliency to adapt to a growing and fastchanging work environment Detail orientation and drive to be a thorough and persistent investigator Proficiency in using MS office tools Very Fluent English both written and spoken
Additional Information :
24 years
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
