Collections Cash Apps Specialist Philippines Remote

When you join Turnitin youll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years Turnitin has partnered with educational institutions to promote honesty consistency and fairness across all subject areas and assessment types. Over 16000 academic institutions publishers and corporations use our services: Gradescope by Turnitin iThenticate Turnitin Feedback Studio Turnitin Originality Turnitin Similarity ExamSoft Ouriginal and ProctorExam.

Turnitin has offices in Australia India Indonesia Germany Japan Korea Mexico the Netherlands the Philippines Sweden Ukraine the United Kingdom and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us and lets make change together.

Reporting to Collections Team Lead this role is responsible for working in a fastpaced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the companys collections policies and procedures.

Responsibilities: 

• Manage a highvolume multicurrency ledger ensuring adherence to agreedupon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect while effectively enforcing agreed terms.
• Query handling and investigation liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders taking appropriate levels of actions in cases of non payments including up to account closure and service termination.
• Ensure all document processes are followed and DOAs approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

Required:

• 3 years proven track record of successful cash collecting in a busy global AR team
• Tenacious and professionally assertive
• Advanced Excel skills and handson exposure to accounting systems (NetSuite preferred)
• Ability to communicate effectively with both technical and nontechnical colleagues
• Strong written and oral communication skills along with strong interpersonal skills and relationship building
• Strong organisational and planning skills with the ability to prioritise and manage workload involving multiple tasks responsibilities and deadlines with followthrough and minimal supervision
• Selfstarter and proactive thinker

Desirable:

• Credit Risk experience
• Experience working with a legal ledger

Work Hours: This position requires availability for a UK shift working from 9:00 AM to 5:30 PM BST (British Standard Time). Please ensure you are comfortable with this schedule before applying.

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education and thriving in an organisation that is free of politics and full of humble inclusive and collaborative teammates the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remotecentric culture that empowers you to work with purpose and accountability in a way that best suits you supported by a comprehensive package that prioritises your overall wellbeing.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric We realise our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the centre of everything we do.

• Passion for Learning We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity We believe integrity is the heartbeat of Turnitin. It shapes our products the way we treat each other and how we work with our customers and vendors.

• Action & Ownership We have a bias toward action and empower teammates to make decisions.

• One Team We strive to break down silos collaborate effectively and celebrate each others successes.

• Global Mindset We respect local cultures and embrace diversity. We think globally and act locally to maximise our impact on education.

Global Benefits

• Remote First Culture

• Health Care Coverage*

• Education Reimbursement*

• Competitive Paid Time Off 

• 4 SelfCare Days per year

• National Holidays*

• 2 Founder Days Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness or Home Office Reimbursement/*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and evolve alongside us join our team!

Turnitin LLC is committed to the policy that all persons have equal access to its programs facilities and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.