Case Officer - Tele Services FT Hybrid
Case Officer - Tele Services FT Hybrid
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Job Description
We are looking to fill 2 full time positions in a hybrid arrangement.
What You Will Be Doing
This role is responsible for liaising with Medical Practices Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.
Key Responsibilities include but are not limited to:
- Managing a caseload actioning task and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
- Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
- Receiving inbound calls from medical clinics and key stakeholders including customers and their clients.
- Assisting with enquiries and resolving queries.
- Managing the tele interview appointment calendar and the tele email inbox.
Qualifications :
What You Should Have
- 2 years experience in a call centre or case management environment (preferred)
- Exceptional written and verbal communication skills
- Demonstrated capacity to build a rapport on the phone; sound influencing and negotiation skills
- Sound IT skills capacity to learn and master new systems
- Ability to work autonomously and as part of a team
Additional Information :
So why work for UHG
Our business is the market leader in its field. We are an established business looking to optimise what we do but with an eye to challenge the status quo and innovate through people process and systems to stay ahead of the curve.
Our office is located amongst the cafes and shops on Chapel St in Prahran.
We offer:
- Flexibility working arrangements with one anchor day and a second flexday combined with the flexibility of working from home
- Employee discounts for health insurance gyms pools and travel club
- Options for novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program
Our culture is ALIVE whether it be our virtual catch ups company lunches town hall meetings or afterwork drinks were always up to something fun!
Our teams are making a difference to the community that we serve be it through volunteering helping to raise funds or working with our network of health providers we connect our community partners to the support they need.
UHG is part of the broader MedHealth Group voted Financial Review Boss Best Places to Work.
Head to for further details.
A full position description is available upon request from HR on
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
