Project Manager - Owners Platforms MFX

We are the Digital & Business Factory of the Accor Group the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 Heartist we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized memorable and sustainable experiences. 

Here we give birth to new ways of traveling in each of our 5500 hotels closest to our 100 million customers in 110 countries. 

Here we are at the heart of a fantastic playground for designing and creating digital products and services for our customers and our hotel teams generating maximum value for our company. 

Here your scope will have no boundaries so dare to impact on the world with us! 

Here is where your greatest challenge awaits you:

As part of its digital transformation Accor is looking for a passionate curious and talented Project Manager Owners Platforms.

Within the Owners Platforms product team you will be responsible for ensuring the adoption and optimizing usage of Owners Platforms throughout the Accor ecosystem.

Your mission:

The Project Manager is responsible for Owner Platforms communication and enablement support process and tool optimization and change management reporting to the Owners Platform Product Director. This position has the overall responsibility of communicating with the platform champions ensuring strong adoption of the platforms across diverse the diverse userbase (Dev D&TS Ops etc.) and reporting on performance. This role is a critical to transform the mindset across the organization on the capabilities of the Owners Platform ecosystem.

This ecosystem / suite of services is committed to handle the full hotel lifecycle and owner relationship. It is available in all Accor regions and brands to support shifting to a bestinclass E2E Service Provider & Franchiser and secure a consistent and common process across the group. As of today it is composed of:

WeMax: a CRM used by Development Design & Technical Services and Operations teams to manage partners data & knowledge (KYC) relationship follow up (reports Business Reviews) and performance (dynamic global dashboards budget P&L)

Max for Partners: a portal deeply linked to the CRM dedicated to owners and hotel management to get central and local information retrieve various types of documents (reports invoices meeting minutes) connect to different dashboards focused on hotels activities and access to Accor Value Proposition (service catalogue advantages brands marketing)

Taskworld: a project management tool to support hotels preopening mandatory tasks (construction / refurbishing follow up legal brand compliance) and critical enterprise deployments (All Safe)

Hotels Reporting / Tableau Software: the common dashboarding tool which displays performance dashboards both on WeMax and Max

As the Project Manager you will:

Animates Champions community with monthly calls product updates and teams channel posts.

Conduct training applying a train the trainer approach and continuously empower end users to leverage champions and admin communities within their department/region.

Recommend and execute initiatives that increases platform adoption; identifies and advances clear KPIs which contribute to the teams OKRs.

Leverage platform usage analytics/dashboards to promote continuous improvement across regions and brands.

Supports launch and communication approach for significant platform changes (i.e. billable services catalogue hotel visit report service subscriptions).

Creates executive communications on project advancement actively monitors and proposes improvements to increase platform adoption monitors progress toward team KPIs.

Responsible for maintaining and animating the teams knowledge base (SharePoint site) and collaborating with the product team to create easily consumable user content and resources.

Codesign seamless onboarding experience with product owners and enhance inproduct FAQs.

Optimize support processes and follow up including user/admin training and robust resource base to promote selfservice enduser support to help troubleshoot issues that arises.

Build a trusted relationship with product operations and other strategic partners.

Qualifications :

And you 

Experience & qualifications:

Bachelors degree

At least 710 years of experience in project management communication or process optimization.

Strong background in SaaS and technical concepts that allows the understanding of the subject matter and the creation and review of its related content.

Able to build internal relationships with product operations and other strategic stakeholders.

Excellent communication skills.

Fast learner selfmotivated and highly driven.

Expert ability to manage projects from concept to completion. Superior organizational time management negotiation and performance monitoring skills.

Technical skills :

o Experience with CRM or similar technologies preferred

o Acquainted with business performance analytics reporting approach and tools (such as Tableau Software)

o Strong experience with MS Suite (Excel PowerPoint)

Fluent in French and English

Interest in Travel & Hospitality

Soft skills & personality:

You have strong communication skills to build an engaged community and maximize adoption of the Owner platforms. You are at ease collaborating with teams across the organization and driving adoption through supporting the end user and having user friendly platforms. You are

Experienced in facilitating diverse activities such as roll out phases workshops and champion communities forums.

An organizational mastermind who excels in managing procedures and deadlines at every step.

An influencer who can build strong networks internally and externally using your relationships to influence all levels of stakeholders without formal authority.

A natural multitasker that can think on your feet. You seek ingenious solutions to complex challenges and are always eager to grow your skills.

A humancentered thinker who starts with people and thoughtfully considers the usefulness of everything you create.

A problem solver who uses your broad knowledge and experience to drive impact and think creatively to solve complex issues.

A selfstarter who can learn understand and apply new technologies and work both independently and as part of a team.

Additional Information :

Accor dares to impact: 

the world  

• We are committed to the world around us with a strong employer culture focused on the development of our 300000 talents. 

• On the tech side we are committed to reducing the impact of digital technology across all our projects. 

your career:  

• We enable all our employees to manage their worklife balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented from various backgrounds encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees especially those with disabilities. 

Specifically at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons 

• Continuous improvement & training: Hackathons exceptional technological partnerships dedicated talent management and a specialized platform for training Digitech Academy & certifications. 

and also  

• Work from Everywhere: Personal access provided to over 500 coworking spaces many of which are within our hotels. 

• ALL Heartist Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to 700 for the use of green transportation or 75% coverage of Pass Navigo (public transportation pass). 

• 10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces an employee restaurant unlimited coffee gaming and sports areas a concierge service and a park just across the street  

Is this mission appealing to you 

Recruitment is all about people!  

Apply and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

2. An interview with the team manager responsible for the role you are interested in.  

3. For some roles you might also be required to complete an assessment (use case and motivation questionnaire. 

4. A final interview with our Human Resources team to discuss our Groups culture work environment training program career prospects as well as various benefits offered by the Group. 

5. A personalized feedback. 

#accordigitalfactory 

Remote Work :

Yes

Employment Type :

Fulltime