Call Center Representative
Call Center Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Call Center Representative exemplifies DDCs commitment to excellence by providing an exceptional experience to anyone they interact with. A successful Call Center Representative is genuinely excited about helping people. They are passionate about communicating in a professional manner with warmth empathy and patience through multiple platforms. They are skilled listeners maintaining the strictest confidentiality while being engaging proactive and solution oriented.
This position offers the opportunity to work from home after completing 90 days of inoffice training and meeting the required performance metrics.
This position has the capability to work from home after the first 90 days of training in office. Schedule is MonFri 8:30am5:30pm EST. This position will report to the Client Service Supervisor.
Essential Duties & Responsibilities
- Field 3040 inbound and/or outbound calls per day requiring active listening and documenting customer interactions and details of inquiry.
- Verify callers and handle case and tested party information confidentially.
- Explain DDCs products and services in a professional manner via phone email text message or chat.
- Effectively triage and support inquiries related to sample status turnaround time recollects payments accessing results etc.
- Ensure that appropriate actions are taken to resolve customer problems and concerns.
- Escalate customer needs that require additional knowledge or ability to leadership.
- Timely communication with other departments via email chat and/or ticketing systems.
- Follow DDC procedures and guidelines to ensure that DDCs services are offered in a manner consistent with our mission and vision statements.
- Positively impacts operational efficiency by providing onecall resolutions.
- Other duties as assigned.
Qualifications :
Knowledge Skills & Abilities
- High school diploma or equivalent preferred.
- Minimum one (1) years previous experience within a call center or customer service environment.
- Acquire and maintain uptodate knowledge of retail and directtoconsumer (DTC) or government channels and products in order to provide complete and knowledgeable service.
- Excellent verbal and written communication skills including active listening.
- Serviceoriented and able to empathetically address customer grievances.
- Collaborate and work effectively with others.
- Ability to cope with difficult customer situations.
- Proficient computer and typing skills with the ability to learn new software.
- Effective time management and problemsolving skills.
- Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.
- Completion of HIPPA training
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Communicating with others to exchange information.
Additional Information :
Schedule:
- MondayFriday 8:30am5:30pm
What we offer:
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
