Customer Service Team Member
Customer Service Team Member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Attend to all incoming telephone and email inquiries.
Preparation of job quotations including coding and pricing in coordination with relevant Sales Manager and sister companies.
Process and expedite orders with the appropriate internal departments to ensure that the customer receives his goods by the required date and to the required specifications.
Support external sales team with specific customer account information
Take responsibility for all jobs from the enquiry stage right through to the delivery and collection of cash.
Inform customers of order progress and any changes in expected delivery date.
Once the goods are ready ensure that they are dispatched to the customer with the correct paperwork
Follow and adhere to all John Crane sales processes
Assist finance in resolving payment issues in case of product discrepancies.
Monthly planning & reporting to ensure that the sales budget is achieved where possible.
Creating and maintaining the customer/sales database on the companyshared folder
Monitor all customer price agreements and contracts
Any other duties as may be reasonably required of you by your manager
Qualifications :
Computer proficiency in MS Office and Outlook.
5 years experience in a similar role
Excellent MS Office background
SAP Experience (ECP both transactional and service C4C)
Product knowledge or ability to learn about John Crane product portfolio & product codes.
Demonstrable professional experience in sales or commercial administration
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
