Product Service Manager for Security Products fmdiv
Product Service Manager for Security Products fmdiv
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Job Description
The Senior Service Project Leader (SrSPL) has a key role within the product and service planning process.
- The SrSPL role is to ensure that after sales requirements are integrated during the PEP process so that product quality and serviceability are improved resulting in reduced cost and effort for technical support. The associate is typically an experienced and/or highly qualified individual who can assist the AfterSales Manager of Service Engineering in managing the service and support portfolio for Keenfinity products.
- The Senior SPL is the voice of the customer in the organization and has responsibility for turnover margin and KPIs. The associate monitors the market market trends competition and identifies customer needs. The Sr. SPL actively looks for opportunities to provide new services.
- He takes the role of the service responsible (SR) in product engineering projects (PEP) for new products developed in Ovar and in other locations so that product quality and serviceability are improved resulting in reduced warranty return rate and external defect cost as well as recued cost and effort for technical support. The SrSPL is responsible for continuous improvement of the service and technical support processes defines implements and maintains the complete service and support strategy for their product families. The SrSPL supports the Regional Service Managers of ASA to develop a strategy for external service center (Authorized Service Center ASC).
Your contribution to something big:
Leadership Functions
- Develop and implement a service strategy for security products across all regions;
- Develop a communication concept for services for Security products;
- Support company initiatives policies and processes;
- Guide the deployment of AfterSales Service initiatives with the global structure;
- Propose and/or develop process improvements for AfterSales and the entire AfterSales product service management team.
Communication on Product Support
- Organize and lead routine telcos with Service Center Technical Supervisors;
- Direct change control communications from ECNs and CARs (via SBs or SILs);
- Manage milestone information within product lifecycle.
New Product Support
- Participate and contribute within product development teams;
- Define support concept serviceability and field solutions via the Product Service Plan (PSP);
- Ensure service and support requirements are addressed in PEP process.
Quality and Process Improvement
- Function as Quality liaison for information sharing within AfterSales;
- Serve as an information resource to others within ASA.
Process Integration and Development
- Interface to major projects (via PMM);
- Develop interfaces to CSO planning;
- Identify and develop new ASA services for revenue;
- Collect and forward enduser/customer as well as internal feedback on BU products to BU/MKP and BU/QMM to improve functionality and usability.
Qualifications :
What distinguishes you:
- In depth understanding of BU VS products;
- Required: Bachelors degree with 3 5 years experience in product development and management;
- Preferred: Masters degree with 2 4 years experience in product development and management;
- Previous experience with field service technical support and/or product repair activity and/or application support necessary;
- Ability to identify service requirements and translate these requirements into product requirements.
Special Skills Competencies and Knowledge:
- In depth understanding of VS ACS and IN products;
- Strong IT background and detailed understanding of AIOT processes and functionalities including cyber security and remote connectivity;
- Experience in a Technical Support Repair Manufacturing or Engineering function;
- Background in the IT industry is a plus;
- Very strong communication and writing skills in English required German Portuguese is a plus;
- Travel (both domestic and international) is expected;
- Must be able to work independently and within teams is a selfstarter and flexible;
- Must be customer focused and service oriented;
- Understanding of Bosch ST development process is a plus;
- Good knowledge of product life cycle management.
Additional Information :
Work #LikeABosch includes:
Flexible work conditions
Hybrid work system
Exchange with colleagues around the world
Health insurance and medical office on site (nutrition psychology physiotherapy and general clinic)
Training opportunities (i.e. technical training foreign languages training) & certifications
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
Sports and health related activities (gym)
Free transports from Porto
Free parking lot
Canteen
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
